Dylan Bilgin
Toronto,ON
Summary
Result-driven, bilingual Customer Service Representative with a strong background in customer service, financial planning and sales. Professional with excellent communication and analytical skills, and an in-depth understanding of financial products and services. Proven track record of enhancing customer satisfaction and achieving sales goals at Cash 4 You, growing a branch by 12%. Excelled in regulatory compliance, financial reporting and upselling. Skilled in customer relationship building and problem-solving, demonstrating adaptability and a growth-based approach.
Overview
3
3
years of professional experience
Work History
Financial Services Representative
Continental Currency Exchange
Scarborough, Ontario, Canada
09.2024 - Current
- Exchanged 84 different word currencies to and from the Canadian Dollar
- Checked each banknote for security features, ensuring avoidance of counterfeit money
- Helped customers decide on appropriate amounts of currency to purchase or sell, issuing cheques for larger amounts
- Handled phone inquiries about exchange rates, opening hours, general queries and the like
- Balanced all currencies each day at morning, mid-day and closing counts and administered the safe
- Handled cash and non-cash payments, accepting debit and credit cards and giving appropriate change
- Placed currency orders for clients
- Obtained ID and source of funds as needed, in accordance with FINTRAC
Financial Services Representative
Cash 4 You
Whitby, Ontario, Canada
12.2022 - 11.2023
- Administered 7 branches and helped clients with payday and installment loans, Western Union and cheque cashing on a daily basis
- Counted and handled large sums of cash and received BRINKS deliveries while following FINTRAC regulations
- Maintained transaction records to support traceability with daily audits
- Made debt collection and sales calls, with a daily quota of 100 and 50 each.
- Regularly utilized anti-money laundering procedures to ensure compliance with policies and procedures.
- Inputted financial data into Microsoft Word/Excel and balanced the Interac terminal on a daily basis.
- Dealt with customer inquiries and resolved any issues that came up.
- Upsold services whenever possible, such as cheque cashing/loan insurance to installment loan clients, and installment loans to payday loan clients
- Administered the Kingston store for 2 months, open to close, growing the portfolio 12% in October alone - well over the 5% monthly growth target
Restaurant Team Member
Tim Hortons
Toronto, Canada
12.2021 - 09.2022
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Greeted guests pleasantly and answered menu questions.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Cultivated warm relationships with regular customers.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
B2 French Fluency Certification - French
Alliance Française
Marseille, France04.2024
Diploma of Accounting - Accounting And Finance
Durham College
Oshawa, ON06.2022
High School Diploma -
Anderson Collegiate Vocational Institute
Whitby, ON06.2022
Diploma of Business Management - Business Administration
Durham College
Oshawa, ON06.2021
Skills
- Financial Services
- Customer Relationship Building
- Cash Handling
- Sales Goals
- Financial Reporting
- Financial Product Sales
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Organizational Skills
- Self-Motivation
- Professionalism
- MS Office
- Customer Relationship Management
Accomplishments
Honour Roll Award - 2019, 2020, 2021, 2022
Business Award - 2022
Employee of the Month, Tim Hortons - May 2022
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Timeline
Financial Services Representative
Continental Currency Exchange
09.2024 - Current
Financial Services Representative
Cash 4 You
12.2022 - 11.2023
Restaurant Team Member
Tim Hortons
12.2021 - 09.2022
B2 French Fluency Certification - French
Alliance Française
Diploma of Accounting - Accounting And Finance
Durham College
High School Diploma -
Anderson Collegiate Vocational Institute
Diploma of Business Management - Business Administration
Durham College
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