Antoine Fattal
East York,Canada
Summary
Motivated and detail-oriented Human Resources Management graduate with hands-on experience in recruitment coordination, team logistics, and client service operations. Proven ability to support HR administrative functions while also managing field coordination roles in customer-focused environments. Strong interpersonal and organizational skills, with a solid foundation in time management, conflict resolution, and cross-functional collaboration. Passionate about contributing to people-centered teams and delivering high-quality service to clients and colleagues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Plumbing / Customer Service Coordinator
Pipelink Plumbing
Vaughan, ON
12.2023 - 06.2025
- Coordinated projects with general contractors, building companies, and suppliers to ensure seamless delivery of plumbing services.
- Managed measurements, job pricing, and material allocations while optimizing labor schedules for timely project completion.
- Delivered responsive, high-quality customer service; resolved client concerns efficiently and maintained satisfaction throughout all project stages.
- Applied strong time management and organizational skills to meet time-sensitive job requirements under pressure.
- Created scheduling plans and resource tracking systems to improve transparency and accountability with clients.
Business & Logistics Leader
Lassonde Motorsport
York University, Toronto, ON
09.2022 - 12.2023
- Led recruitment and selection of new team members, coordinating interviews and onboarding processes.
- Oversaw inventory and budgeting for high-pressure engineering competitions and logistics operations.
- Improved operational efficiency by identifying and addressing bottlenecks in supply chain and staffing.
- Presented performance reports and provided recommendations for process improvements to leadership.
Education
Bachelor of Arts (Honours) - Human Resources Management
York University
Toronto, ON01.2024
Bachelor of Science - Logistics and Supply Chain Management
German Jordanian University
Amman, Jordan01.2019
Skills
- Recruitment & Onboarding Coordination
- Employee & Client Relations
- Project & Logistics Management
- Microsoft Office Suite
- Job Estimating & Time Management
- Cross-functional Team Collaboration
- Performance Metrics Analysis
- Customer Satisfaction Focus
- Conflict Resolution
- Verbal & Written Communication
- Scheduling coordination
- Customer service
- Client relationship management
Certification
- Ontario Smart Serve – 2022
- Ontario Food Handler Certificate – 2022
- IELTS (English Proficiency) – 2019
- German B2 Certificate – 2019
- Photography License – 2017
Languages
Arabic – Native, English – Fluent, German – Intermediate
Volunteer Experience
International Virtual Aviation Organization, Membership Coordinator. Amman, Jordan, (2021-02 - 2022-05).
- Facilitated divisional meetings, managed member communications, and tracked performance metrics for various division departments.
- Promoted member engagement through campaigns and partnerships across digital platforms.
- Provided personalized support to international users and handled dispute resolutions diplomatically.
Community Service
German Jordanian University, Student Ambassador. Amman, Jordan, (2018-01 - 2019-01).
- Delivered campus tours and orientation sessions, providing critical information to prospective students.
- Established and led a volunteering initiative that engaged 50+ students in community service projects.
- Supported planning and logistics for university events and student onboarding activities.
Accomplishments
- Consistently delivered projects on time and within budget, ensuring operational efficiency and cost-effectiveness for the company.
- Contributed to business growth by securing repeat and referral-based projects, resulting in a noticeable increase in client acquisition and retention.
- Maintained a high customer satisfaction rate by exceeding service expectations, supporting the company’s reputation and contributing to overall performance goals.
Timeline
Plumbing / Customer Service Coordinator
Pipelink Plumbing
12.2023 - 06.2025
Business & Logistics Leader
Lassonde Motorsport
09.2022 - 12.2023
Bachelor of Arts (Honours) - Human Resources Management
York University
Bachelor of Science - Logistics and Supply Chain Management
German Jordanian University
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