Dedicated Support Specialist with over 9 years of experience in enterprise software testing, automation, and tool administration. Proven expertise in delivering Level 1 support for critical testing platforms, including ALM, UFT, LoadRunner Enterprise (LRE), and Worksoft Certify. Successfully managed tool upgrades, cloud migrations, and vendor coordination to ensure optimal system stability and performance, exemplified by leading the migration of LRE to Azure Cloud at PepsiCo while maintaining 99% uptime. Recognized for a proactive problem-solving approach, strong communication skills, and the ability to excel in high-pressure environments where reliability and responsiveness are essential.