Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

ANTO JOSEPH

Kamloops,BC

Summary

Punctual and honest Head Cashier with solid background in retail sales environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.

Overview

2
2
years of professional experience

Work History

Head Cashier

The Home Depot
05.2021 - Current
  • Lead by example in consistently demonstrating GET (Great, Engage & Thank) involved behaviors and promoting positive associate morale
  • Walk front end from customer perspective daily, ensuring Grand opening readiness, and execution and flyer readiness
  • Observe associates and work activity within department(s) of responsibility, including ensuring appropriate departmental staffing levels to meet business needs
  • Provide associates with training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility within store
  • Communicate goals, priorities and directions from store leadership to associates
  • Improving engagement with merchandise and providing outstanding customer service
  • Responsible for increasing balance of share and bottom-line sales on key accounts within territory
  • Oversaw group of 26 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies

Sales Associate

The Home Depot
03.2020 - 04.2021
  • Greeted customers, responded to questions and shared product knowledge
  • Engaged with customers to effectively build rapport and lasting relationships
  • Helped customers locate products and checked store system for merchandise at other sites
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Increased sales by offering advice on purchases and promoting additional products
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
  • Solved customer challenges by offering relevant products and services
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
  • Educated associates on market trends and stayed up-to-date on forecasts
  • Completed orders and organized product deliveries to meet customer timetables

Education

Post Baccalaureate Diploma - Supply Chain Management

Thompson Rivers University
Kamloops, BC
04.2022

Bachelor of Commerce - Computer Application

Mahatma Gandhi University
Kerala, India
03.2018

Skills

  • Cooperative Attitude
  • Work Task Prioritization
  • Detail-Oriented
  • Pricing and Markdowns
  • Employee Training
  • Complaint Resolution
  • Payment Processing
  • Feedback Acceptance
  • Cash Register Operations
  • Staff Supervision
  • Problem Solving
  • Team Leadership

Affiliations

  • Member of the Leisure Exploration Club Program (LEAP) which promotes the students of Thompson Rivers University to explore Kamloops and region
  • General Secretary of Commerce Students Association (CSA) from 2016- 2018

Timeline

Head Cashier

The Home Depot
05.2021 - Current

Sales Associate

The Home Depot
03.2020 - 04.2021

Post Baccalaureate Diploma - Supply Chain Management

Thompson Rivers University

Bachelor of Commerce - Computer Application

Mahatma Gandhi University

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ANTO JOSEPH