Antigone Vacratsis
Sarnia,ON
Summary
Dynamic barista with exceptional customer service skills honed at Coffee Lodge, where I developed seasonal drink recipes and trained new staff. Known for attention to detail and efficient time management, I fostered a loyal customer base while ensuring high-quality beverage preparation and a welcoming atmosphere.
Overview
22
22
years of professional experience
Work History
Barista
Coffee Lodge
Sarnia, ON
10.2005 - 03.2020
- Prepared high-quality beverages, ensuring consistency and customer satisfaction.
- Operated espresso machines and coffee grinders to optimize efficiency in beverage preparation.
- Trained new baristas on standard operating procedures and customer service excellence.
- Developed seasonal drink recipes, enhancing menu offerings and attracting diverse clientele.
- Managed inventory levels, minimizing waste while maintaining product availability and freshness.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Server
Coney Island North
Port Huron, Mi
09.1998 - 08.2005
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders with accuracy and efficiency.
- Assisted in training new team members on service protocols.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Handled cash transactions and operated point-of-sale system accurately.
- Maintained cleanliness and organization of dining area throughout shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Arts - History
Bishops University
Lennoxville, Quebec Skills
Time management
Friendly and outgoing
Attention to detail
Active listener
Exceptional customer service
Team collaboration
Languages
Greek
Native or Bilingual
Timeline
Barista
Coffee Lodge
10.2005 - 03.2020
Server
Coney Island North
09.1998 - 08.2005
Bachelor of Arts - History
Bishops University