Anthony Joseph Valdez
San Diego
Summary
To obtain a fast-paced position that allows for the utilization of analytical, customer relations and problem-solving skills in a marketing environment, while giving exceptional customer service that builds relationships with for future partnerships.
Overview
8
8
years of professional experience
Work History
Property Manager
Prime Residential
08.2019 - Current
- Manage future and current lease agreements.
- Travel with our asset team to inquire new properties, our task consist of auditing all files and inspections for all the units.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Collected, completed and processed lease applications.
- Post all rent payments.
- Submit and post all 3 day and balance due notices.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Process all Final account statements and security deposit refunds.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Kept properties in compliance with local, state, and federal regulations.
- Handle yearly budgets for the property.
Account Executive
Managing Personal Services
06.2018 - 08.2019
- Manage current accounts by regularly visiting the companies on site and ensuring that the employees are compliant with the company's policies and procedures
- Actively visit and coordinate meetings with potential accounts to discuss a future partnership with the potential accounts that would provide staffing and human resources needed to meet the demands of the account
- Coordinate jobs fairs that allow to meet candidates and place them in position that will best suit them and the account
- Organize continual safety meetings to ensure that prospective and current employees are up to date on the company's safety regulations since majority of accounts consist of warehouses and food services.
Leasing Consultant
Sares Regis Group
10.2017 - 06.2018
- Contact future residents to make an appointment to tour the apartment complex, the tour would be the foundation to determine the needs of the future residents based on their desires and demographics
- Promote Sares Regis by posting on social media outlets on average four times a day to attract potential residents
- Regularly go off site to market to local companies providing them with detailed information of Sares Regis to build relationships among the community
- Advertise and host resident events once a month to allow for the residents to interact with their neighbors.
Customer Service Supervisor
Low Cost Interlock
01.2017 - 10.2017
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Helped clients with billing and payment issues.
Education
Project Management Cert. - Construction Project Management
Udemy
San Diego 12-2024
Skills
- Decision Making
- Sales and Marketing
- Microsoft Office
- OneSite
- Knock CRM
- Pop Card
- Real Page
- Data Entry
- Spreadsheet Tracking
- Security Deposit Refunds
- Property Tours
- Leasing and Sales
- Application Process Proficiency
- Renewals Management
- Telephone Etiquette
- Staff Management
- Team Leadership
- Customer Relationship Management
- Employee Training
- Coaching and Mentoring
Timeline
Property Manager
Prime Residential
08.2019 - Current
Account Executive
Managing Personal Services
06.2018 - 08.2019
Leasing Consultant
Sares Regis Group
10.2017 - 06.2018
Customer Service Supervisor
Low Cost Interlock
01.2017 - 10.2017
Project Management Cert. - Construction Project Management
Udemy
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