Anthony Jalen De Guzman
Markham,Canada
Summary
Driven Customer Service Representative with a history of working with customer-oriented solutions. I am passionate about customer satisfaction and determined to exceed company targets by implementing skills obtained from past experiences with customer interactions. I am hardworking, friendly and reliable, and I thrive off of challenges that improve my customer service skills.
Overview
3
3
years of professional experience
Work History
Bakery Service Clerk
Loblaws Companies Limited
Markham, Canada
09.2021 - Current
- Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
- Maintain and stock product displays and shelves that meet company standards
- Ensure accurate product scanning, identify inventory needs, and assist with ordering
- Keep department areas neat and ensure health and safety standards
- Familiar with food and health safety as well as baking preparations
- Breaking down shipment goods and relocating them using proper techniques and equipment to maintain workplace safety.
Customer Service Representative
Enterprise Rent-A-Car
Markham, Canada
09.2022 - 09.2023
- Deliver exceptional customer service by assisting clients with their rental needs in person and over the phone
- Handle incoming calls, process reservations, and provide rate quotes
- Respond to general inquiries and offer solutions to customers
- Communicate with customers, other branches, insurance companies, dealerships, repair shops, and vendors to provide information and resolve issues efficiently
Education
Bachelor of Arts - Criminology
Ontario Tech University
Oshawa, ON04-2027
Skills
- Sales
- Marketing
- Retail
- Excellent communication
- Creative and problem-solver
- Motivated and highly organized
- Capable of performing more than one task that is assigned
- Driven and able to work independently in a fast-paced environment
Awards
- Employee of the Month, Loblaws Companies Ltd., 06/01/23
- Customer Service Champion, Enterprise Rent-A-Car, 05/01/23
- Governor General Award, 06/01/21
Volunteer Work
- Core Basketball Skills & Development Training Camp 2019- Present
- Ushering at Prince Of Peach Catholic Church 2018- Present
Timeline
Customer Service Representative
Enterprise Rent-A-Car
09.2022 - 09.2023
Bakery Service Clerk
Loblaws Companies Limited
09.2021 - Current
Bachelor of Arts - Criminology
Ontario Tech University
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