Anthony J. Scott
Oceanside,CA
Summary
Experienced professional skilled in optimizing productivity, efficiency and service quality across various environments of Human Resources, military, Federal government and community resource providers. A leader with comprehensive crossover experience in strategic planning, project management principles, team building, business processes and customer service best practices. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
29
29
years of professional experience
Work History
Military Services Coordinator (MSC)
Department of Veterans Affairs
05.2011 - Current
- The current intake site assignment is located at the Veterans Healthcare System, La Jolla California while providing VA benefits and information to veterans and over 2,000 veteran employees
- Conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, and inputs necessary data to generate an award notification letter to the service member and/or veteran; performs liaison activities with VA Hospital Staff and Social Workers, Veterans Service Organizations, Military Career Advancement Programs, Transition Assistance Program
- Conducts comprehensive VA Compensation and Pension, Indemnity Compensation and Survivors Benefits briefings over 120 veterans and their beneficiaries on a monthly schedule
- Conducts comprehensive VA Educational Benefits briefings to 80-100 veteran students at attending college universities during student orientations and scheduled meetings
- Provide weekly and monthly statistical data and reporting to upper management regarding the facilities claims and evidence intake for submittal and entry into Veterans Benefits Management Systems for processing and adjudication
- Responsible to ensure effective planning, operation and evaluation of an active well-balanced service program to assist the Veterans Health Administration, (VHA), Veterans Affairs Supportive Housing, (VASH) for homeless veterans and the ISPIRE Center while aiding 82 Social Workers
- Responsible for the coordination and integration of all VBA Training for 82 VHA Social Workers in San Diego California
- VA Outreach Team MCAS Miramar, CA with processing over 18,000 service-members pre-discharge claims for benefits
- Manage and plan workload serving as a Military Services Coordinator while carry out assignments of Miramar location effectively by maintaining data spreadsheets of action items based on daily, weekly, and monthly timelines
- Assist over 200 service-members per week with processing their claims ensuring quality as well as quantity of work expected meets set limits of cost and time per VA Central Office (VACO) and VARO San Diego, CA set goals established annually
- Train personnel on military structure protocol and work effectively with Claim Assistants and Legal Admin
- Specialist from a variety of backgrounds with different levels/areas of training as Military Services Coordinator during outreach initiatives
- Ensure that the Legal Admin
- Specialist acting as Intake Specialist is aware of the team's quality and timeliness of service to military personnel by tracking incoming personnel to meet performance indicator goals daily
- Function as Legal Technician in gathering requisite evidence from medical, military, and community sources to support military service-members claims
- Provide insight and guidance to service-members filing VA claims related to evidence submitted in the application process
- Inform service-members of VA policies and regulation that does not substantiate the claim by weighing evidence and assisting service members with making the determination of adding or removing various issues from the claim
- Utilize Veterans Benefits Management System (VBMS) to enter data and generate accurate benefits payments; control pending issues, schedule future actions, and/or release complete and correct notifications of benefits determination letters
- Ensure VA Outreach Team - Miramar quality and timeless of service to military-service members meet performance indicator goals per VA policy by ensuring claims are processed in the established time prior to service members separation date, retirement, and/or departure
- Manage tracking and/or suspense timelines by verifying the status of claims established and by notifying service-members or Veterans and Veteran Service Representatives of the timeliness in processing to make claims Ready for decision
- Utilize VA applications/programs to support VBA mission in claim processing such as: SHARE, MAP-D, VA.GOV, VBMS, Vista Imaging, VERIS-Exam Track, CAATs, Virtual VA, Citrix Online, Windows 2010, DPRIS-Web, Power Point, and Excel 2010
- Demonstrate appropriate interpretation and application of VA policies/regulations during Pre-Discharge Intake processing and Military Service Coordinator briefs to separating service members
- Facilitate Transition Assistance Program (TAP) seminars to military service members who are separating/retiring from active duty and for their dependents and beneficiaries
- Perform liaison activities with the Command, USMC Career Advancement Program, Transition Assistance Program/Disabled Transition Assistance Program, and service organization staff involved at local and military treatment facilities (MTF)
- Coordinate with supervisor (Coach) regarding program objectives and the most effective method of communication for briefings at various installations, for service members and family members to understand VBA process and their disabilities
- Process VA claims while applying regulations, analyzing evidence, and applying statutory requirements for claims that are appealed to the Board of Veterans Appeals in Washington D.C
- (BVA).
Veteran Services Representative
Department of Veterans Affairs
04.2008 - 05.2015
- Serve as a primary contact for the veterans and his/her representative or advocate and the decision-maker for compensation or pension claims
- Provided information over a broad range of VA benefits and services; worked within a POD team environment; operated in both pre and post determination; interpreted laws, rules and procedures
- Utilize various electronic data processing (EDP) systems and Veterans Benefits Management System (VBMS) for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation
- Make determinations as to eligibility for the type of benefit sought and fully analyzes, develops, and requests required evidence for certain claims requiring a rating decision
- Decide the necessity for and type of examinations, reexamination, or opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries
- Develop comprehensive requests for these examinations/opinions to ensure appropriate evidence is received from which to adjudicate the claim
- Provided training and mentoring to new employees on a regular basis for determining claims as needed
- Served as a legal technician while gathering claims evidence from both federal, state, and private medical facilities and Defense Personnel Records Information Retrieval System (DPRIS)
- Act as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims.
United States Foreign Overseas Army Contractor
Halliburton & Kellogg Brown and Root
12.2005 - 01.2008
- Organized and Coordinated personal for air missions throughout Iraq and the United States
- Executed proper identification and support to Military Service Members and Foreign Nationals
- Organized and reviewed flight manifest for over 100,000 military service members, civilian and foreign nationals for missions throughout Iraq
- Provided weekly reports and suggestions to leadership for large missions crucial to combat operations and planning
- Maintained the safety and welfare of all passengers during emergency operations and standard operating procedures.
Communications Department: Sergeant of Marines, Technician and Operator
United States Marine Corps
06.2000 - 10.2005
- Performed site survey and inspections for repair or installation of fiber optics and cable
- Determined accurate cost estimate and manpower to execute job
- Produced site survey inspection reports and managed multi-million-dollar equipment
- Operated and trained personnel on pole trucks
- Supervised all technical operations, construction, and satellite personnel and equipment
- Executed and assist in setting up an emergency communications hub using pole trucks
- Operated and trained personnel with staking 102' poles on Camp Pendleton
- Worked with Team to prepare site for fiber optics installation and Category five (CAT-5) Cable.
Supply and Logistics Planning/Customer Care
United States Marine Corps
12.1997 - 05.1998
- Maintained and distributed multi-million-dollar equipment and conducted daily inventory of stock and merchandise
- Tracked and controlled the distribution of sensitive items under special issuance control
- Assured accurate data entry and release of orders to deployed and stationary units
- Managed the inventory for all stock samples and sensitive items
- Worked directly with planning officers to assure accurate forecast revisions
- Collaborated with the Executive Officer (XO) to determine the necessary merchandise and materials reports
- Developed and maintained inventory reports, and tracked and controlled the distribution of $98M of warehouse inventory without error
- Acted as key interface between regulatory and sales force to assure compliance guidelines and merchandise accountability
- Maintained contact with over 40 units and Executive Officers for distribution of merchandise and materials
- Assured the distribution of all sensitive material to the appropriate custodian
- Developed practices to improve and ensure the ease of movement and tracking of merchandise and sensitive materials and provided units with complete satisfaction and excellent stocked merchandise
- Provided liaison between all distribution units service coordinators and ensured tight inventory control with the coordinators by meticulously tracking receiving and distribution of mission crucial merchandise
- Provided support for implementation of special and monthly shipments and additions
- Collaborated with executive officers, shipping departments and provided point of contact for all distribution of sensitive materials, merchandise and provided critical support to the development and execution of new strategic plans
- Collaborated and supervised the development of targeted items program that created innovative test and operational literature and training of new equipment
- Recorded all shipping complaints accurately and corrected errors
- Ensured that contracts were current and enforced.
Logistics Administrative Assistant
United States Marine Corps
06.1995 - 04.1998
- Managed inventory of equipment and analyzed inventory orders
- Maintained daily personnel reports and inventory transaction records
- Established and maintained training records
- Supervised the activities for over 300 Marines and Sailor's
- Analyzed inventory orders and maintained detailed records of incoming/outgoing materials
- Organized daily, weekly, and monthly training schedule for over 400 personnel
- Managed various projects from implementation to completion.
Education
Master of Science - Human Resources Management
Walden University
Online Program04.2024
Certificates - MSC Training
Department of Veterans Affairs
08.2018
Bachelor of Science - Criminal Science
University Parkville
Parkville, MO03.2017
Skills
- MS Word, PowerPoint, Windows, Outlook, Excel
- Revit
- BIM
- Customer Service Management
- Motivational Leadership
- Team Oversight
- Data Analysis and Modeling
- Project Management
- Administrative Leadership
- Performance Management
- Team Leadership
- Process Improvement
- Cross-Functional Collaboration
- Workflow Optimization
- Database Maintenance
- Regulatory Compliance
Community Service
- California Highway Cleanup with Non-Profit Organization (2021-2024)
- Actively involved in a public organization outreach saturation drives for community cleanup, reading, career development, blood drives, and disease prevention campaigns (2000 - 2023)
- St. Jude Children's Hospital Donations (2016-2023)
- Habitat for Humanitarian Sun City Project (2002-2015)
- Veterans Village of San Diego Volunteer (2008)
Timeline
Military Services Coordinator (MSC)
Department of Veterans Affairs
05.2011 - Current
Veteran Services Representative
Department of Veterans Affairs
04.2008 - 05.2015
United States Foreign Overseas Army Contractor
Halliburton & Kellogg Brown and Root
12.2005 - 01.2008
Communications Department: Sergeant of Marines, Technician and Operator
United States Marine Corps
06.2000 - 10.2005
Supply and Logistics Planning/Customer Care
United States Marine Corps
12.1997 - 05.1998
Logistics Administrative Assistant
United States Marine Corps
06.1995 - 04.1998
Master of Science - Human Resources Management
Walden University
Certificates - MSC Training
Department of Veterans Affairs
Bachelor of Science - Criminal Science
University Parkville
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