Martial Arts(Boxing, Taekwondo)
Anthony Fabio D'Alessandro
Experienced Sales, Hospitality & Customer Service Professional
Toronto,ON
Summary
Passionate, experienced & outgoing hospitality, sales & customer service professional. Comfortable operating in fast-paced challenging environments with demanding objectives for sales, service & quality. Easily adaptable to different environments, changes, & workplace policies. Always striving to find new ways to help enhance customer experience, as well as improve client and co-worker satisfaction. Honest, reliable & hardworking team player with several years of hospitality & customer service experience. Strong drive for performance in all areas especially customer relations.
Overview
2026
2026
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Fitness Advisor
GoodLife Fitness
09.2024 - 09.2025
- Managed multiple clients'' fitness journeys simultaneously, utilizing Goodlife CRM programs to effectively track & maintain client progress, regular follow-ups with clients to evaluate progress, make necessary adjustments to their fitness plans, ensure consistency, as well as provide ongoing support, through phone calls, emails, & in-person, prioritizing communication & organization to ensure each individual received the attention they deserved.
- Mentored new or less experienced staff members in order to maintain a high standard of customer service within the team environment.
- Assisted in promoting gym services & promotions through public outreach & in-club pop up events resulting in increased member traffic, membership sales & overall revenue growth for the facility.
- Enhanced gym members'' experience & comfortability by providing expert advice on exercise techniques as well as proper equipment usage.
- Implemented goal-setting strategies with clients, helping them identify achievable objectives while also fostering commitment to long-term success.
- Monitored the gym floor for cleanliness and equipment maintenance, ensuring a safe workout environment for all members.
- Toured potential members around the club, educating them in depth on how to support them toward achieving their overall health & fitness goals as wells as highlighting key hot spots personalized to the potential members.
- Collaborated with team members to achieve monthly sales goals, identify areas of improvement & improve overall performance.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Responded to in-person and telephone requests for information about company offerings.
- Assisted in matching clients with the appropriate personal trainer based off of the clients personal goals as well as comfort level & experience.
Squire/Knight in Training
Medieval Times Dinner & Tournament
01.2024 - 06.2024
- Performed in show assisting Knights by handing out & picking up weapons, cleaning up debris & horse manure, assisting setup of various segments of show, setting up rail for jousting segments as well as assisting with bringing horses in & out of arena during rehearsals & show days.
- Displayed an aptitude & ability to handle horses safely & confidently as well as handle high risk moments with agitated horses.
- Assisted with getting horses dressed appropriately & show-ready in a timely manner.
- Assisted with proper care & feeding of horses in the stables.
- Assisted in maintaining appearance of arena before & after shows.
- Performed additional side duties as assigned.
Event Staff
Medieval Times Dinner & Tournament
9 2023 - 01.2024
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Oversaw event operations to keep running smoothly.
- Enhanced event security measures, monitored entry points to ensure safety of all participants.
Customer Service Representative
LCBO
12.2022 - 10.2023
- Offered advice and assistance to customers, paying close attention to special needs or requests.
- Responded to customer requests for specific products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Property Caretaker/Parking Lot Supervisor
Toronto Beach Club
05.2019 - Current
- Performed minor repairs & upkeep of property, including painting, organizing inventory, power-washing, handy work, landscaping, inventory (food/alcohol) receiving of restaurant as well as overseeing care of the grounds for property owner.
- Managed parking lot efficiently for restaurant reservations as well as public parking, facilitated vehicle flow & traffic control, overseeing parking in assigned areas as well as answering general questions about parking fees, facilities, directions as well as company policy.
- Managed supplies & equipment inventories as well as replenishments to meet operational needs.
- Developed strong rapport with customers & created positive impression of business.
Lead Host
The Black Pearl
01.2023 - 05.2023
- Cultivated positive guest relations by managing information & orchestrating speedy seating.
- Supported servers, food runners, & bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Effectively managed guest expectations by providing accurate wait times estimates allowing them to make informed decisions about their dining experience.
- Enhanced customer satisfaction by efficiently managing reservations & seating arrangements.
VIP Host
44 Toronto
11.2021 - 06.2022
- Accommodated special seating requests for guests to enhance satisfaction.
- Promoted business loyalty by fostering positive customer relationships.
- Took reservations by phone, answered customer questions, & informed of accurate wait times.
- Seated patrons based on guest preferences & seating availability.
- Managed high-pressure situations while maintaining a professional demeanor, ensuring seamless event execution.
- Utilized social media platforms to promote events & engage with potential clients, driving brand awareness & attendance rates.
- Developed strong relationships with clientele, resulting in repeat business and increased revenue.
- Coordinated effectively with security personnel to safeguard the well-being of VIP guests during high-profile events.
- Conducted pre-event briefings with staff members to ensure smooth operations and adherence to service standards.
Motivator
Goodlife Fitness
08.2019 - 06.2020
- Enforced Covid-19 gym rules & safety regulations and held members accountable for not following gym regulations.
- Answered questions & addressed, resolved, or escalated issues to management personnel to satisfy members.
- Kept facilities clean, neat, & organized to give areas professional & fresh appeal.
- Ensured accurate membership records by diligently updating member information in the gym''s database system.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
Bartender
Pizzeria Via Mercanti
11.2016 - 07.2017
- Kept bar presentable & stocked as well as organized bar inventory & storage procedures to keep stock within optimal levels & meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation & memorizing drink orders to promote loyalty.
- Greeted customers warmly upon arrival & provided friendly & warm presence throughout dining experience.
- Kept bar presentable & well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
Expeditor
Cactus Club Cafe
08.2015 - 05.2019
- Maintained kitchen productivity, guaranteeing timely preparation, & serving of dishes in alignment with customer specifications.
- Executed & supervised plate preparation according to temperature and condiment specifications.
- Monitored food & beverage supplies, assisting with restocking when needed.
- Improved delivery times by closely monitoring & prioritizing urgent orders.
- Managed high volumes of orders while maintaining accuracy through attention to detail & effective time management skills.
Branding & Marketing Ambassador
Wynn Fitness Clubs
01.2015 - 06.2017
- Developed & executed branding campaigns to educate target audiences on product features, benefits & values.
- Cultivated relationships with key stakeholders, vendors & industry influencers to create positive brand experiences.
- Strengthened outreach by coordinating events to maximize marketing initiatives.
- Contributed to mock-ups, email campaigns, & social media content as well as assisting with planning & hosting of marketing events.
- Prepared persuasive sales & marketing presentation materials to engage clients.
- Generated leads through cold-calling, networking & other outreach methods.
- Generated leads for sales team by distributing marketing materials & collecting contact information at events.
- Established productive relationships with local businesses through networking events & community involvement efforts.
Education
High School Diploma -
St Patrick Catholic Secondary School
Toronto, ON 09.2012 - 2016.06
Some College (No Degree) - Music Industry Arts & Performance
Centennial College-Story Arts Center
Toronto, ON 09.2018 - 2020.04
Skills
Strong communication
Excellent conflict and dispute resolution
Ambitious team player
Excellent multitasking & prioritization
Social perceptiveness
Strong analytical skills
Certification
Ontario Smart Serve
Interests
Music(Voice, Guitar, Piano)
Acting(Theatre, Musical Theatre)
Rugby & Soccer
Gym Enthusiast
Timeline
CPR/AED Certified
10-2024
Fitness Advisor
GoodLife Fitness
09.2024 - 09.2025
Squire/Knight in Training
Medieval Times Dinner & Tournament
01.2024 - 06.2024
Lead Host
The Black Pearl
01.2023 - 05.2023
Customer Service Representative
LCBO
12.2022 - 10.2023
VIP Host
44 Toronto
11.2021 - 06.2022
Motivator
Goodlife Fitness
08.2019 - 06.2020
Property Caretaker/Parking Lot Supervisor
Toronto Beach Club
05.2019 - Current
Some College (No Degree) - Music Industry Arts & Performance
Centennial College-Story Arts Center
09.2018 - 2020.04
Bartender
Pizzeria Via Mercanti
11.2016 - 07.2017
Expeditor
Cactus Club Cafe
08.2015 - 05.2019
Branding & Marketing Ambassador
Wynn Fitness Clubs
01.2015 - 06.2017
High School Diploma -
St Patrick Catholic Secondary School
09.2012 - 2016.06
Event Staff
Medieval Times Dinner & Tournament
9 2023 - 01.2024
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