Anthony, Dean Moore
Carbonear,Newfoundland and Labrador
Summary
Results-driven professional with solid foundation in business management. Known for effectively leading teams and driving operational improvements to achieve business objectives. Emphasizes team collaboration and adaptability to changing business needs. Skilled in strategic planning and project management, with reliable and flexible approach.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Business Manager
Upsteins
10.2012 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
Technical Support Representative
Canon Business Solutions
04.2000 - 08.2012
- Provided remote and on-site assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Infantryman
Royal Newfoundland Regiment
05.1990 - 04.1994
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
Education
Bachelor of Arts - Business Economics
Memorial University of Newfoundland
St John’s, NLInformation Technology Professional, Certificate - Microsoft Certified Systems Engineer
British Columbia Institute of Technology
Burnaby, BC04.2000
Skills
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Analytical Thinking
- Documentation And Reporting
- Business Development
- Customer Relationship Management
- Decision-Making
- Negotiation
- Business Administration
- Retail Operations Management
Accomplishments
- Achieved Microsoft Certifications by successfully completing requirements with accuracy and efficiency.
- Resolved technical product issus through professional consumer and industry support
- Restoring business workflow and systems through individual and team support
Languages
English
Full Professional
Certification
- Certified Microsoft designations, MCSE, MSA
- Certified CompTIA A+
- Commanding Officers Commendation, Royal Newfoundland Regiment, Infantry Communicators, Debert, NS
Timeline
Business Manager
Upsteins
10.2012 - Current
Technical Support Representative
Canon Business Solutions
04.2000 - 08.2012
Infantryman
Royal Newfoundland Regiment
05.1990 - 04.1994
Bachelor of Arts - Business Economics
Memorial University of Newfoundland
Information Technology Professional, Certificate - Microsoft Certified Systems Engineer
British Columbia Institute of Technology
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