Hi, I’m
Anthony Yung
Richmond Hill,ON
Summary
Meticulous Credit Analysis & Management Professional with 15+ years collective in credit bureau report reviews and communicating with commercial/retail clients. Experienced in credit approvals and limits. Experienced leader with track record of excellent customer service, risk management, and financial analysis.
Overview
14
years of professional experience
Work History
Honda Canada Finance Inc.Markham
Customer Retention Supervisor
01.2022 - 03.2023
Job overview
- Leading a team of 8-10
- Improved Service level from 55% in Aug 2022 to 79% in Feb 2023
- Explained new products and services to customers.
- Received information regarding identified problems and devised responses to satisfy concerns.
- Achieved inbound Service level target , increasing from 50% to 80%, reducing Abandoned Rate to industry standard
- Obtained and examined relevant information to validate customer complaints and determine possible causes.
- System used: CASS (Internal system)
Honda Canada Finance Inc.Markham, ON
Wholesale Credit Supervisor
05.2013 - 01.2022
Job overview
- Recommended approval or disapproval of different loan types (Mortgages and Equipment Loans for Auto Dealers) based on established criteria.
- Analyzed and prepared existing borrower reports and reviews to track repayments and compliance with loan agreements.
- Assessed property appraisals, title histories and insurance information.
- Trained rookie credit staff in application processing, credit analysis and loan disbursement to detect and curb fraud.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Analyzed Auto and Motorcycle/Power Equipment dealers' financial reports on Monthly and/or Annually to present information to leadership teams.
- 95-110 Auto dealer Financial statements reviewed annually
- 200 Motorcycle/Power Equipment dealer Financial statements reviewed annually
- 70-80 Credit lines adjustments reviewed and approved monthly
- System used: Equifax, Trans Union and CMS (Internal system)
Honda Canada Finance Inc.Markham, ON
Retail Credit Supervisor
04.2011 - 05.2013
Job overview
- Collected and checked borrower income, credit history and employment information.
- Coordinated approval or rejection of New/Used Auto Credit applications
- Trained rookie credit staff in application processing, credit analysis to detect and curb fraud.
- Maintained regular written performance appraisals for subordinates through Success Factors.
- Analyzed competitors and market trends to facilitate business growth.
- 100-120 Credit application escalations from Dealers reviewed monthly
- System used: Equifax, Transunion and ACAPS (Internal Credit Adjudication system)
Honda Canada Finance Inc.Markham, ON
Retail Credit Analyst
04.2009 - 04.2011
Job overview
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Prepared basic and preliminary credit analysis to determine creditworthiness and compliance.
- Monitored and maintained compliance with internal controls and government regulations.
- Identified needs of dealers promptly and efficiently.
- 300-330 Credit applications reviewed monthly
- 60-70 Dealer calls regarding status of applications handled daily
- System used: Equifax, Transunion and ACAPS (Internal Credit Adjudication system)
Education
St. John's UniversityMinnesota, US
Some College (No Degree) from Accounting
Honda Canada Finance Inc.Leadership Development Curriculum Programs
from Courses Included
University Overview
- Managing Performance
- Leading Virtual & Remote Teams
- Total Quality Management (TQM) training
- Diversity & Inclusion Immersion for People Leaders
Skills
- Credit Analysis
- Customer Service
- Staff Management
- Loan Processing
- Risk Management
- Financial Analysis
- Recordkeeping
- Performance Evaluation
- Interpersonal Communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
Chinese (Cantonese)
Native language
English
Advanced (C1)
C1
Timeline
Customer Retention Supervisor
Honda Canada Finance Inc.
01.2022 - 03.2023
Wholesale Credit Supervisor
Honda Canada Finance Inc.
05.2013 - 01.2022
Retail Credit Supervisor
Honda Canada Finance Inc.
04.2011 - 05.2013
Retail Credit Analyst
Honda Canada Finance Inc.
04.2009 - 04.2011
St. John's University
Some College (No Degree) from Accounting
Honda Canada Finance Inc.
from Courses Included
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