Anthony witucky
San Diego
Summary
Dynamic professional with extensive experience in customer service and retail operations at O'Reilly Auto Parts. Proven ability to enhance guest experiences through efficient multitasking and effective problem-solving. Skilled in money handling and conflict resolution, consistently achieving high customer satisfaction and operational efficiency in fast-paced environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Barback
Offshore Tavern
01.2022 - 04.2024
- Assisted bartenders in maintaining clean and organized workstations during high-volume service periods.
- Stocked and replenished supplies, ensuring bar remained fully equipped for efficient service.
- Collaborated with team to streamline drink preparation processes, enhancing overall customer satisfaction.
- Trained new staff on operational procedures and safety standards to uphold quality service.
- Monitored inventory levels and communicated needs to management for timely restocking of essential items.
- Maintained cleanliness of bar area, adhering to health and safety regulations consistently.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Replaced empty kegs and soda syrups.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
Bartender/Security Officer/Barback
Pacific Shores Cocktail Lounge
03.2014 - 12.2021
- Provided exceptional customer service, enhancing guest experiences and fostering loyalty.
- Trained new staff on bar operations, drink preparation, and customer engagement techniques.
- Monitored bar cleanliness and compliance with health regulations, ensuring safe drinking environment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Managed inventory levels, ensuring timely restocking of supplies to maintain service efficiency.
Assistant Manager
Orielly Auto Parts
01.2003 - 05.2014
- Led daily operations to enhance customer service and streamline workflow efficiency.
- Implemented inventory management systems, ensuring accurate stock levels and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma -
Excelsior Academy
San Diego, CANo Degree - Automotive Technology
San Diego Miramar College
San Diego, CASkills
- Efficient multitasking
- Flexible schedule
- Customer service
- Money handling
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Workload management
- Conflict resolution
- Retail operations
- Security guard license
Certification
- Guard Card
Timeline
Barback
Offshore Tavern
01.2022 - 04.2024
Bartender/Security Officer/Barback
Pacific Shores Cocktail Lounge
03.2014 - 12.2021
Assistant Manager
Orielly Auto Parts
01.2003 - 05.2014
High School Diploma -
Excelsior Academy
No Degree - Automotive Technology
San Diego Miramar College