Anthony Villanueva
Los Angeles
Summary
Skilled bathroom attendant with experience in maintaining cleanliness and hygiene of high-traffic restrooms. Strengths lie in customer service, proactive problem-solving, and familiarity with sanitation procedures. Previous work demonstrated ability to create comfortable environments for patrons while ensuring compliance with health regulations.
• Bonus: Content Creator, Fighting game Career
Overview
13
13
years of professional experience
2007
2007
years of post-secondary education
Work History
TSA/Bathroom Attendant
Fairmont Miramar Hotel & Bungalows
Los Angeles
08.2013 - Current
- Maintained cleanliness and hygiene in all bathroom facilities throughout the hotel.
- Restocked supplies, including towels, toiletries, and paper products regularly.
- Monitored restroom conditions and reported maintenance issues promptly to management.
- Assisted guests by providing necessary amenities and addressing their concerns.
- Ensured compliance with health and safety standards in all tasks performed.
- Collaborated with housekeeping staff to maintain overall hotel cleanliness standards.
- Conducted regular inspections of restrooms to uphold quality service expectations.
- Responded to guest inquiries with professionalism and courtesy at all times.
- Sanitized bathrooms after each customer use.
- Greeted customers and provided friendly customer service.
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
- Maintained areas for order and cleanliness to promote professional appeal and maximum productivity.
- Followed established safety protocols when handling hazardous materials.
- Answered questions from guests regarding the availability of certain items or services offered by the establishment.
- Monitored restroom traffic flow to ensure that it was running efficiently while maintaining safety standards at all times.
- Checked and replenished paper products such as toilet paper, tissues, and hand towels on a regular basis.
- Assisted guests with any special needs or requests.
- Cleaned mirrors, fixtures, walls, floors, counters and other surfaces using appropriate cleaning materials and equipment.
- Stocked shelves with bathroom supplies such as soaps, shampoos, conditioners, lotions.
- Replenished soap dispensers when needed.
- Maintained cleanliness of the entire restroom facility at all times.
- Provided exceptional customer service by being friendly and helpful at all times.
- Inspected bathrooms for damages or repairs needed; reported any issues to management immediately.
- Performed light maintenance tasks such as replacing light bulbs and unclogging toilets when necessary.
- Disposed of trash bags in designated areas.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Resolved guest complaints to maintain complete customer satisfaction.
- Participated in ongoing training to enhance job skills and knowledge.
Food Service Worker
Flame Broiler
Los Angeles
01.2013 - 09.2013
- Prepared and assembled food items following Flame Broiler's quality standards.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted customers with menu selections and provided prompt service.
- Monitored inventory levels and communicated needs to management promptly.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Cleaned kitchen areas, equipment and utensils.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
Education
Chatsworth HS
Chatsworth, CASkills
Social Media Manager
Video editing (Filmora)
Streaming
Commentary
Community management
● Tournament organizing
- Problem resolution
- Attention to detail
- Professional communication
- Time management
- Relationship building
- Reliability and punctuality
- Cleanliness standards
- Front desk communications
- Professional etiquette
- Teamwork and collaboration
- Problem-solving aptitude
- Cleaning and sanitation
- Customer satisfaction
- Equipment maintenance
- Event preparation
- Cleaning procedures
- Sanitation practices
Languages
Spanish
Limited
Timeline
TSA/Bathroom Attendant
Fairmont Miramar Hotel & Bungalows
08.2013 - Current
Food Service Worker
Flame Broiler
01.2013 - 09.2013
Chatsworth HS