Anthony Villa
Los Angeles
Summary
Knowledgeable [Desired Position] with solid background in administrative duties and record maintenance. Proven track record of efficiently managing office tasks and supporting daily operations. Demonstrated ability in data entry and document management, ensuring smooth workflow and accuracy.
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Guard
Dynasty Security Services
07.2023 - 02.2024
- Monitored premises to prevent theft and ensure safety of personnel and property.
- Conducted regular patrols, identifying and addressing security vulnerabilities on site.
- Responded promptly to alarms and emergency situations, coordinating with local law enforcement as needed.
- Maintained detailed reports of incidents, ensuring accurate documentation for investigations.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Improved response time to incidents by maintaining clear communication channels with team members.
Security Officer
Allied universal
12.2018 - 05.2023
- Patrolled premises regularly to maintain order and establish security presence.
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Maintained a high level of professionalism while interacting with customers, clients and the public.
- Monitored CCTV cameras to ensure the safety of personnel and visitors onsite.
- Operated radio equipment effectively in order to maintain contact with other officers on duty.
- Responded to incidents and emergencies with appropriate protocols.
- Conducted regular patrols to ensure safety and security compliance.
- Developed and implemented security protocols to enhance operational efficiency.
- Led team meetings to discuss safety measures and performance improvements.
- Maintained employee records in payroll systems, verifying data integrity and compliance with regulations.
- Collaborated with HR to resolve payroll discrepancies and address employee inquiries efficiently.
Supervisory Sales Clerk
Rigos Moving Company
03.2018 - 07.2021
- Supervised daily operations and workflow of sales team to enhance productivity.
- Trained and mentored new sales clerks on customer service protocols and sales techniques.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated promotional events to drive sales and improve customer engagement.
- Analyzed sales data to identify trends and inform strategic decisions for product placement.
- Developed training materials to improve staff knowledge of products and services offered.
- Ensured compliance with company policies while maintaining high standards of customer service.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction levels.
- Established open lines of communication within the team to facilitate information sharing and efficient problem-solving practices.
- Boosted sales performance by implementing innovative marketing strategies and engaging product displays.
- Mentored junior staff members to enhance their skills and knowledge, fostering a positive work environment that encouraged growth.
- Devised successful upselling strategies that increased average transaction values while still meeting customer needs.
- Maintained up-to-date knowledge about industry trends or developments by attending trade shows or conferences periodically.
Warehouse Worker
UPS
02.2016 - 09.2018
- Packed orders in accordance with customer specifications.
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
- Assembled and disassembled pallets of merchandise for storage.
- Maintained facility equipment and materials in neat, clean, and orderly fashion.
- Ensured compliance with safety regulations while operating material handling equipment such as pallet jacks and hand trucks.
- Conducted inventory checks to maintain accurate stock levels and assist in order fulfillment processes.
- Loaded and unloaded packages, ensuring accurate placement in designated areas for optimal workflow.
- Consistently lifted materials weighing as much as [Number] pounds.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Customer Service Cashier
CVS Pharmacy
01.2015 - 01.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and handled complaints promptly.
- Managed cash register operations, ensuring accurate cash handling at all times.
- Trained new cashiers on store policies and customer service best practices.
- Enhanced customer loyalty through personalized service and relationship building.
- Collaborated with team members to achieve sales targets and improve workflow efficiency.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
Certification - Electrical construction Candidate
Los Angeles Trade tech
Los Angeles, CA05.2025
Skills
- Document Management
- Access Control
- Night and Safe Deposit Procedures
- Operations Management
- Detail Oriented
- Computer literacy
- Organizational skills
- Security equipment operation
- Adaptability
- Time management
- Customer Service
- Verbal and written communication
- Workplace safety
- Work ethic
- Punctuality
- Incident reporting
- Reporting skills
- English fluency
- Complex Problem-solving
- Reliability
- Relationship building and management
- Customer engagement
- Store operations
- Sales reporting
- Store maintenance
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Filing systems
- Database entry
- Administrative tasks
- Prioritization
- File maintenance
Certification
OSHA safety standards
LANGUAGES
Spanish
Intermediate
Timeline
Security Guard
Dynasty Security Services
07.2023 - 02.2024
Security Officer
Allied universal
12.2018 - 05.2023
Supervisory Sales Clerk
Rigos Moving Company
03.2018 - 07.2021
Warehouse Worker
UPS
02.2016 - 09.2018
Customer Service Cashier
CVS Pharmacy
01.2015 - 01.2017
Certification - Electrical construction Candidate
Los Angeles Trade tech