A seasoned Owner/Operator at Multiline Construction Services, I excel in operations management and fostering robust customer relationships. My strategic planning and proficiency in project management software have significantly enhanced business efficiency and profitability. Skilled in negotiations and staff development, I have a proven track record of improving service quality and achieving operational excellence.
Overview
8
8
years of professional experience
Work History
Owner/Operator
Multiline Construction Services
01.2017 - Current
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Negotiated contracts with vendors to secure favorable terms for the business.
Hired, Trained and motivated employees to perform daily business functions.
Implemented effective financial management practices, improving cash flow and profitability.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Education
Bachelor of Science - Engineering
Mcmaster University
Hamilton
07-2015
Bachelor of Science - Construction Engineering
George Brown College
Toronto, None
06-2013
Skills
Operations management
Documentation and reporting
Hiring
Business planning
Sales negotiation
Staff training and development
Strategic planning
Payroll processing
Operations oversight
Quality Control throughout Project Execution
Well Versed in Excel, REVu and other Project Management Software