Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Vasquez

Garden Grove,CA

Summary

Highly motivated professional with over 10 years of experience building strong business relationships. Seeking a dynamic sales position at Verizon Wireless to leverage my exceptional interpersonal skills, passion for customer satisfaction, and goal-oriented mindset to drive sales, enhance the customer experience, and contribute to a high-performance team environment.

Overview

22
22
years of professional experience

Work History

Branch Team Leader

Orange County Credit Union
10.2003 - Current
  • Drove branch performance by setting and exceeding sales goals for financial products and services, including loans, credit cards, and savings accounts.
  • Delivered exceptional customer service by addressing complex inquiries and providing personalized solutions to meet individual member needs.
  • Coached and mentored team members to enhance their sales and service skills, leading to improved customer satisfaction and higher sales conversion rates.
  • Conducted performance reviews and provided constructive feedback to team members, fostering a results-driven environment that emphasized growth and development.
  • Utilized strong communication and interpersonal skills to build lasting relationships with members, ensuring customer loyalty and retention.
  • Promoted the credit union’s products and services through cross-selling and upselling, contributing to branch growth and member satisfaction.

CEO

Best Value Tire & Wheel
07.2021 - 06.2023
  • Spearheaded the development and execution of a growth strategy that drove significant revenue increases through customer-focused solutions and upselling opportunities.
  • Cultivated and maintained strong relationships with clients, ensuring high levels of satisfaction and repeat business by understanding and addressing customer needs.
  • Managed sales operations, including pricing, promotional offers, and sales contracts, ensuring compliance with legal guidelines while maximizing profitability.
  • Collaborated with cross-functional teams to create and implement marketing strategies that effectively communicated product value and attracted new customers.
  • Provided leadership in optimizing the customer experience, leading to an increase in customer retention and satisfaction rates.
  • Trained and motivated staff to meet sales goals, fostering a competitive and team-oriented environment that consistently exceeded targets.

Supervisor

Wescom Credit Union
11.2018 - 07.2021
  • Supervised daily operations of the branch, ensuring smooth workflow and high-quality customer service in the absence of the Branch Manager or Assistant Branch Manager.
  • Managed cash handling and ensured accurate and efficient transactions, including ordering, shipping, and auditing cash/coins, TCRs, and Visa Gift Cards.
  • Led and mentored a team of associates, providing guidance on handling complex customer issues and resolving escalated complaints to ensure customer satisfaction and retention.
  • Delivered effective coaching to team members by providing constructive feedback, using performance data to encourage growth and meet sales and service goals.
  • Designed and implemented team-building activities to improve communication, collaboration, and employee morale, contributing to an enhanced work environment.
  • Developed and maintained strong relationships with members, promoting financial products and services tailored to their needs, resulting in increased sales and member engagement.
  • Assisted in the implementation of strategies to optimize branch performance and achieve sales targets, improving both branch efficiency and member satisfaction.

Education

High School Diploma -

Hare High School
06.2005

Skills

  • Sales & Customer relationship management
  • Friendly, courteous and service oriented
  • Poised under pressure
  • Technology Proficiency
  • Product Knowledge & Upselling
  • Problem Solving & Conflict Resolution
  • People management
  • Sales leadership

Timeline

CEO

Best Value Tire & Wheel
07.2021 - 06.2023

Supervisor

Wescom Credit Union
11.2018 - 07.2021

Branch Team Leader

Orange County Credit Union
10.2003 - Current

High School Diploma -

Hare High School

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Anthony Vasquez