Anthony Tsai

Pricing Analyst Manager / January 2021 - October 2023

• Contributed to long-term planning efforts by evaluating potential pricing-related initiatives based on their financial impact and strategic alignment with business goals.
• Collaborated with cross-functional teams to develop promotional pricing strategies that drove sales and increased market share.
• Trained junior analysts in advanced analytical techniques to strengthen the overall effectiveness of the Pricing team.
• Ensured compliance with company policies and legal requirements while implementing effective price increase strategies across various markets.
• Carefully monitored market trends to ascertain best pricing for company's products.
• Launched successful digital marketing campaigns that achieved goals for increased website traffic.
• Monitored competitors' pricing activities to make effective decisions that would improve company revenue.
• Drove customer retention efforts through ongoing monitoring of satisfaction levels related to pricing fairness perceptions among key accounts.
• Developed a robust analytical framework for measuring the impact of price changes on volume, revenue, and margin performance.
• Established collaborative relationships with sales teams to provide guidance on deal structuring, discounting practices, and contract negotiations.
• Reduced discrepancies in financial reporting by implementing strict quality control measures for pricing data.
• Monitored promotional campaigns'' effectiveness to assess their impact on overall sales performance and recommend adjustments when necessary.

Automotive Finance Manager / November 2018 - January 2021

• Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
• Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
• Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
• Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
• Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
• Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
• Delivered exceptional customer service, addressing concerns and resolving issues promptly.
• Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
• Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
• Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Prepared sales presentations for clients showing success and credibility of products.
• Answered telephone and email inquiries from potential customers.
• Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.

• Regular performance reviews and thorough training led to increased team productivity.
• Handled financial processes, such as planning, budgeting, and profit and loss analysis for well-informed choices.
• Scheduling procedures were optimized to maintain high service standards while establishing a balance between labour expenses and workforce requirements.
• Maintained a clean and secure environment for staff and customers by making sure health and safety regulations were followed.
• Organized staff meetings on a regular basis to ensure open channels of communication and discuss any issues or ideas for continual development of the restaurant's operations.
• Responsible for cash management, inventory control, and store opening and closing protocols.
• Maintaining adequate product levels and inventory controls for items, as well as organizing the backroom to promote efficient ordering and stock rotation.
• Provided recruiting, onboarding, and coaching of new employees.
• Day-to-day revenue was balanced and recorded by reconciling daily sales transactions.
• Authorized periodic payroll submissions for staff members.
• Provided prompt, informed assistance in handling escalating customer problems in order to maximize satisfaction and sustain long-term commitment.
• Prevented potentially severe fines by keeping the facility in compliance with health rules, sanitation requirements, and license regulations.
• Conducted new hire orientation to confirm that all necessary papers had been completed and to enter data into the human resources database.
• Contributed to the payroll processes to guarantee that each employee received their salary on time.
• Employee attendance and performance were monitored to ensure promptness and absences, with issues handled in accordance with business policies and procedures.
• Screened resumes, scheduled interviews, organized phone and in person interviews and checked prospective applicants' references to aid with talent acquisition initiatives.
• Developed and completed personnel action forms for changes in title, terminations, and hires.
• Performed routine audits of HR procedures and records to ensure adherence to both federal and state labour regulations.
• Designed and implemented policies and processes for recruitment, employee relations, and benefits administration.

• Monitored the competitive environment to stay current on industry trends, competing goods, and emerging technologies, enabling a proactive approach to client service.
• Communicated with internal departments including operations, compliance, and credit risk to guarantee efficient processing of customer requests and transactions.
• Contributed to the development of advertising campaigns aimed at small businesses, which increased the number of new accounts acquired.
• Negotiated advantageous plans on behalf of clients during product upgrades or contract renewals, enabling them to reduce costs without compromising quality of service.
• Built long-lasting connections with clients, resulting in a rise in referrals and customer retention.
• Managed a wide variety of small business accounts while providing prompt, top-notch customer support.
• Delivered technical presentations to clients that complemented their level of experience in order to explain products and services.
• Used innovative problem-solving techniques to get beyond technological obstacles in the sales process.
  helped clients resolve problems, improving their overall satisfaction and user experience.
• Used CRM software to manage contacts with potential customers, track leads, and keep an orderly record of those interactions.
• Performed data transfers for clients across devices, protecting their most important files from loss of data.
• Professionally addressed consumer dissatisfaction while maintaining the companies and the represented brand's reputation.
• Increased sales in the store by successfully upselling clients on additional services and accessories.
• Collaborated with colleagues on customer service and sales tactics, which fostered a team-oriented workplace.
  dealt with objections through applying considerate, persuasive approaches.
• Pitched products and services to prospective clients in an effort to close new business and increase sales.
• Achieved or exceeded monthly sales goals by effectively determining the needs of new clients and proposing suitable product options.
• Dialed more than 150 outbound calls every day to find new business prospects, source quality leads, and meet sales targets in order to build partnerships.

• Prepared high-quality seafood, rice and ingredients for sushi.
• Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
• Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
• Managed inventory effectively, reducing waste while ensuring the consistent availability of necessary ingredients for daily operations.
• Trained kitchen and sushi bar staff members to perform various preparation tasks under pressure.
• Trained and mentored new staff members in kitchen and sushi bar safety, sanitation and cooking techniques.
• Maximized guest satisfaction with timely order completion during peak hours without compromising quality or presentation.
• Enhanced customer satisfaction by crafting visually appealing and delicious sushi rolls with precision and attention to detail.
• Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
• Supervised and enhanced work of 5-person team producing more than 300 plates per day.
• Participated in staff meetings proactively contributing ideas for continuous improvement of both service quality and overall atmosphere.

• Changed, rotated, and balanced tires on different types of vehicles.
• Stayed current on industry trends, attending training seminars regularly to update skills as new technologies emerged in automotive repair.
• Contributed to team success by sharing technical expertise during challenging diagnostic scenarios or difficult repairs.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Located and removed defective parts for skilled adjustment, repair or replacement.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.
• Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
• Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.