Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anthony Thomas

Langford

Summary

Responsible and reliable, Excellent communications skills, focused under pressure, punctual and alert. Sales and hospitality trained. Active in getting tasks completed in a timely manner. Focused, detail oriented, punctual, organized and prioritized, determined and highly motivated team player who brings a plethora of experience to the sales world. Possessing the ability to learn quickly and adapt to any changing environment. Ability to work effectively in a group, or individually while ensuring time and resources are used and managed correctly and all work is done following company protocols and safety measures to further ensure the safety and the well being clients and co workers are maintained at all times. Personal Details Highest Level of Education: Bachelor's Degree Total years of experience: 15

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Manager

HB Enterprises
05.2018 - 11.2022
  • In charge of all day to day operations including customer care and service, reconciliation, cooking and preparing meals for customers
  • Being kind and courteous to all patrons and members of staff at all times
  • Driven with strong sense of hospitality and customer satisfaction, as well as for privacy and protection of sensitive information
  • Some skilled tasks also included barista training 5+ years of experience operating 4 group espresso machine, Taylor soft serve machine, 4 burner gas grill and all other components for food establishment side of business
  • Hiring, training and managing up to 8 staff
  • Payroll, quick books, accounts payable and receivable, spreadsheets, shipping and receiving, ordering/sourcing new products and suppliers
  • Advertising, social media management.
  • Creating new menus and diet friendly meal plans for clients with food allergies and specialty diets.
  • Tasks such as repetitive cleaning to maintain high levels of food safety and quality.
  • Overseeing all aspects of t business and assuring customers are respected and serviced timely.
  • Generated customer satisfaction surveys to analyze results into action plans

District Sales Manager

HBZ Cafe Juice Bar & Grill
08.2013 - 10.2018
  • General Management duties and tasks included all customer and employee related matters and ensuring business was maintaining steady growth while upholding company policies and uplifting staff while paying strong attention to detail and customer inquires
  • Maintain high levels of professionalism and composure at all times.
  • Increased sales by 30% in 30 days
  • Genuine hospitality comes from dedication and doing what is best to maintain customer satisfaction.
  • Opening and closing duties, data entry, statistical data research, product inventorying, quality control inspection and safety coordination

Aquarium Specialist

Aquariums 2 Go
09.2005 - 06.2015
  • Design and build custom projects using glass and or acrylic materials for housing exotic marine wildlife in captive environments
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Sourcing materials globally, such as exotic fish, corals, crustaceans and other marine inhabitants
  • Precise measurements of all materials and equipment used in design and build processes of all tanks, terrariums and ponds
  • Water quality tests such as PH and salinity as well as many other micro details necessary to support life in captive/closed systems
  • Attention to detail is extreme and expected in such fragile departments of this field.
  • Managed over 50 customer calls per day
  • Heavy lifting and forward logistics are also in constant repetition.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Passionate about learning and committed to continual improvement
  • Self-motivated, with strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.

Machine Operator/ Quality Assurance

The Royal Group
03.2004 - 12.2012
  • Responsible for operating and maintaining several extrusion machines.
  • Keeping material hopper full and inspecting entire process carefully while keeping accurate quality control measurements and staying withing specific tolerances as well as changing and cleaning die heads.
  • Moving finished product to be further inspected, packaged labeled and shipped.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.

Education

Associate of Arts - Marketing Management - Entrepreneurship

St. Lawrence College
Kingston, ON
06.2012

Skills

  • Forklift Reach Truck Operator
  • WMSRF Scanners
  • Accounts Receivable
  • Verbal and Written Communication
  • Attention to Detail
  • QC
  • Sales Expertise
  • Exceptional Telephone Etiquette
  • Plan Projects
  • Excellent People Skills
  • Dispute Mediation
  • Multitasking Strengths
  • Sales Goal Attainment
  • Listening Skills
  • Speaking Clearly

Certification

Class 5 Driving Licence, WHMIS Certification, Hazardous Materials Transport and Handling, Forklift Licence, First Aid Certification, Confined Space Certification, Fall Arrest Certification

Timeline

Customer Service Manager

HB Enterprises
05.2018 - 11.2022

District Sales Manager

HBZ Cafe Juice Bar & Grill
08.2013 - 10.2018

Aquarium Specialist

Aquariums 2 Go
09.2005 - 06.2015

Machine Operator/ Quality Assurance

The Royal Group
03.2004 - 12.2012

Associate of Arts - Marketing Management - Entrepreneurship

St. Lawrence College

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