Driven Business Systems Analyst with proven success in ERP optimization and go-live leadership. Specializes in User Acceptance Testing and cross-functional collaboration to enhance business processes and reporting accuracy.
Overview
6
6
years of professional experience
Work History
Business Systems Analyst
Latitude 36 Foods
Salinas, CA
04.2023 - Current
Lead ERP optimization initiatives within Microsoft Dynamics 365 Business Central environments.
Develop and maintain business process workflows, training materials, and system documentation.
Coordinate and facilitate User Acceptance Testing (UAT), including development of structured business test scripts.
Identify training gaps and implement targeted user training programs.
Successfully supported three separate plant ERP go-live deployments.
Streamlined ticket support processes to improve resolution time and reduce operational disruptions.
Ensure performance, accuracy, and usability of reporting and data tools across departments.
Collaborate cross-functionally with Production, Warehouse, Customer Service, Quality Assurance, and Purchasing teams.
Configure, deploy, and support scan devices and label printers from Zebra Technologies (Zebra 9300, MC93, TC53).
Provide reporting support and setup using Jet Reports.
EDI Analyst
Duda Farm Fresh Foods
Salinas, CA
03.2020 - 03.2023
Managed and analyzed EDI and e-commerce platforms to minimize transaction errors and invoice discrepancies.
Collaborated with Sales teams to define and improve e-commerce utilization strategies.
Provided first-line support for e-commerce transactions to ensure customer transparency and issue resolution.
Maintained customer and item master data files within Duda systems, including cross-reference tables and order templates.
Improved order accuracy and reduced billing disputes through enhanced system oversight.