Anthony Suralta
San Jose,CA
Summary
Multi-tasking team leader well-known for creating positive workplace culture and high-performing teams under high volume environments. Demonstrated product or service expertise, including competitive offerings and pricing. Builds relationships with both staff and customers to achieve desired goals.
Overview
7
7
years of professional experience
Work History
Service Advisor
Dealer Tire/Mercedes-Benz
01.2023 - Current
- Educated customers regarding tire maintenance and safety.
- Examined service history and provided initial inspection of vehicle to identify tire-related issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Daily data inputting to project monthly sales metrics and adjusting tactics as needed.
Assistant Manager
America’s Tire
10.2020 - 01.2023
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Shift Leader
Jamba Juice
09.2018 - 09.2020
- Completed store opening and closing procedures and balanced tills.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Completed physical inventory counts each month.
Education
Adrian Wilcox High School
06.2017
Skills
- Product and Service Knowledge
- Sales Monitoring
- Promotional Campaigns
- Effective Selling Techniques
- Inventory Monitoring and Management
- Coaching and Mentoring
- Teamwork and Collaboration
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Complaint resolution
- Data processing
Timeline
Service Advisor
Dealer Tire/Mercedes-Benz
01.2023 - Current
Assistant Manager
America’s Tire
10.2020 - 01.2023
Shift Leader
Jamba Juice
09.2018 - 09.2020
Adrian Wilcox High School
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