ANTHONY STEVENSON
San Mateo
Summary
Motivated professional with a strong work ethic and proven adaptability in fast-paced environments. Demonstrates exceptional interpersonal skills and excels in customer service, multitasking, and time management. Consistently achieves high-quality results under pressure while quickly mastering new skills. Dedicated worker with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pinstripes
Northbrook
05.2015 - 06.2025
- Managed daily operations to ensure high-quality dining experiences for guests.
- Coordinated staff schedules to optimize team performance and service efficiency.
- Trained new employees on company standards and customer service protocols.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Implemented inventory control measures to maintain adequate stock levels.
- Assisted in developing promotional events to attract new customers and enhance engagement.
- Resolved guest complaints promptly to uphold service excellence and satisfaction.
- Monitored compliance with health and safety regulations during operations.
- Collaborated with management on strategic initiatives to improve overall business performance.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Coordinated schedules for multiple projects to ensure timely completion of tasks.
Education
Associate of Arts - Accounting And Finance
Northwestern University
Evanston, IL06-2012
High School Diploma -
Wheeling Highschool
Wheeling, IL03-2008
Skills
- Inventory control
- Payroll administration
- Customer service
- Staff management
- Employee training
- Time management
- Problem solving
- Operations management
- Food preparation
- Inventory management
- Mixology techniques
- Staff scheduling
- Team building
- Order taking
- Table setting
- Food allergy awareness
- Food safety
- Cleanliness standards
Certification
- Liquor License
- Food Handlers
Affiliations
- Beach
- Food Connoisseur
- Sports
- Exploreing
Timeline
Assistant Manager
Pinstripes
05.2015 - 06.2025
Associate of Arts - Accounting And Finance
Northwestern University
High School Diploma -
Wheeling Highschool
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