ANTHONY STEVENSON

Pinstripes

Northbrook

05.2015 - 06.2025

Managed daily operations to ensure high-quality dining experiences for guests.
Coordinated staff schedules to optimize team performance and service efficiency.
Trained new employees on company standards and customer service protocols.
Maintained up-to-date knowledge of company products and services.
Monitored employee attendance records, timekeeping, and payroll information.
Resolved conflicts between team members in an effective manner.
Implemented inventory control measures to maintain adequate stock levels.
Assisted in developing promotional events to attract new customers and enhance engagement.
Resolved guest complaints promptly to uphold service excellence and satisfaction.
Monitored compliance with health and safety regulations during operations.
Collaborated with management on strategic initiatives to improve overall business performance.
Managed customer service inquiries and complaints in a timely manner.
Created reports on sales trends, inventory levels, and financial data.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Coordinated schedules for multiple projects to ensure timely completion of tasks.