Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Anthony Sherrard

Centreville

Summary

Dynamic leader with a proven track record at Fens Market Inc., adept in operations management and fostering team cohesion. Excelled in strategic planning and problem resolution, driving business growth and enhancing customer loyalty. Skilled in leadership and relationship building, consistently achieving goals with innovative strategies.

Overview

25
25
years of professional experience
1
1
Certification

Work History

General Manager

Fens Market Inc.
01.2020 - Current
  • Analyzed competitive landscape for informed decision-making in product development.
  • Reviewed financial reports to identify trends for strategic adjustments.
  • Fostered a culture of accountability for improved team cohesion and morale.
  • Coordinated cross-functional teams to enhance workflow efficiency.
  • Streamlined operational processes by implementing best practices.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Trained and guided team members to maintain high productivity and performance metrics.

Managing Director

Rose Marie Care Home
06.2018 - 12.2019
  • Spearheaded initiatives to reduce operational costs while maintaining quality.
  • Drove organizational growth by implementing innovative business strategies.
  • Optimized financial performance with comprehensive fiscal analyses.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
  • Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
  • Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
  • Promoted a culture of continuous learning by investing in employee development programs and resources.
  • Increased employee retention rates by creating positive work environment and offering competitive benefits and career advancement opportunities.
  • Improved decision-making processes, implementing data analytics tools that provided actionable insights across departments.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Continuing Care Assistant

Nova Scotia Health Authority
05.2016 - 05.2018
  • Monitored patient conditions and reported changes to nursing staff promptly.
  • Employed Hoyer lifts to safely transfer patients with limited mobility.
  • Assisted in daily living activities for improved quality of life.
  • Improved patient mobility by assisting with transfers and ambulation exercises.
  • Observed and examined patients to detect symptoms requiring medical attention such as bruises, open wounds and persistent coughs.
  • Maintained a clean and organized environment to support infection control measures.
  • Provided routine skincare by helping residents in applying non-prescription topical medications to skin.
  • Supplied physical support to assist patients in performing daily living activities such as getting out of bed, bathing, dressing, toileting and walking.
  • Enhanced patient comfort by providing attentive and compassionate care.
  • Promoted patient independence through individualized personal care plans.
  • Assisted with therapeutic activities designed to enhance cognitive function in dementia patients.
  • Supported patients during end-of-life care, ensuring dignity and comfort throughout the process.
  • Participated in staff meetings and trainings for professional development and continuous improvement of skills.

Store Manager

Tim Hortons
05.2000 - 07.2015
  • Established a welcoming atmosphere to encourage repeat business.
  • Analyzed sales data for strategic planning and resource allocation.
  • Motivated staff to achieve store goals for enhanced sales productivity.
  • Resolved customer complaints for improved store reputation and loyalty.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.

Education

Certificate - Food And Beverage Management

Nova Scotia Community College
Kentville, NS
06-2000

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Customer relations
  • Training and development
  • Relationship building
  • Goal setting

Accomplishments

In the my first year with Fens Market Inc. I received manager of the year from Irving Oil. My team and I also received in the same year the Outstanding operations award, Clean bathroom award, and the Positive feedback award. My team and I have also received many monthly and yearly "Cleanest bathroom" awards.


I received the "Double, Double" awards from Tim Horton's, which is giving to the store manager for doubling sales within given period of time.

I received many customer service awards, over my career, showing my dedication to outstanding customer service.


I have been recognized for my leadership skills, and my years of volunteering with the Parent Teacher Association, at my kids schools.

Languages

English
Full Professional

Certification

  • CPR/AED Certification
  • Home Health Aide (HHA) Certification
  • ServSafe Food Handler's Certification
  • Basic Life Support Certification (BLS)
  • Driver's License

Timeline

General Manager

Fens Market Inc.
01.2020 - Current

Managing Director

Rose Marie Care Home
06.2018 - 12.2019

Continuing Care Assistant

Nova Scotia Health Authority
05.2016 - 05.2018

Store Manager

Tim Hortons
05.2000 - 07.2015

Certificate - Food And Beverage Management

Nova Scotia Community College

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Anthony Sherrard