Anthony Sergi
Seaside
Summary
Dynamic bartender/server with superior customer service skills. Expert in mixology and responsible alcohol service, driving repeat business through engaging interactions.
Dedicated professional with a proven track record in providing exceptional customer service and fostering teamwork. Skilled in effective communication and conflict resolution, enhancing patron relationships and ensuring satisfaction.
Overview
21
21
years of professional experience
Work History
Lead Bartender
Tehama Golf Club
Carmel, CA
06.2024 - Current
- Led bar operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored junior bartenders on techniques and product knowledge.
- Developed seasonal cocktail menus to enhance guest experience.
- Streamlined inventory management processes, reducing waste and costs.
- Fostered positive relationships with patrons to encourage repeat business.
- Collaborated with kitchen staff to synchronize food and beverage offerings.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server
Rosine’s Restaurant
Monterey, CA
05.2024 - 09.2024
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely meal delivery and accuracy of orders.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Actively engaged with guests to build rapport and foster repeat business through personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Bartender/Server
7 Cedars Casino
Sequim, WA
08.2005 - 03.2024
- Supervised bar operations to ensure high-quality customer service and adherence to safety standards.
- Trained and mentored junior bartenders on drink preparation techniques and customer engagement strategies.
- Developed seasonal cocktail menus, enhancing guest experience through innovative drink offerings.
- Managed inventory levels, reducing waste by implementing efficient stock control procedures.
- Resolved customer complaints swiftly, improving satisfaction rates through effective conflict resolution skills.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
- Provided exceptional customer service in fast-paced dining environment.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Associate of Science - General Studies
Peninsula College
Port Angeles, WA06.2014
Skills
- Superior customer service
- Cleanliness standards
- Food service
- Service-oriented mindset
- Expert mixology
- Bar equipment maintenance
- Menu memorization
- Food handling certification
- Customer service expertise
- Engaging personality
- Highly reliable
- Classic cocktails
- Payment processing
- Clear and effective communication
- Changing beer kegs
- Responsible alcohol service
Timeline
Lead Bartender
Tehama Golf Club
06.2024 - Current
Server
Rosine’s Restaurant
05.2024 - 09.2024
Lead Bartender/Server
7 Cedars Casino
08.2005 - 03.2024
Associate of Science - General Studies
Peninsula College