Anthony Russell
Hamilton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
Certification
1
1
Language
Work History
Video camera surveillance operator
Caliber Communication
12.2021 - 2 2022
- Conduct site inspections for potential hazards and ensure overall safety and security
- Deter trespassers and thieves through verbal commands
- Notify emergency services when property is at risk.
Customer Service Representative
Teleperformance
09.2019 - 01.2020
- Greeted customers in a friendly and respectful manner and used product knowledge of loans to answer inquiries
- Conducted analysis on datasets to assess loan eligibility for customers
- Developed adaptable, customer-centric repayment strategies to assist clients in clearing their debts without accumulating additional liabilities
- Ensured minimal customer wait times while handling inbound and outbound inquiries.
Education
Diploma in Network Engineering and Security Analyst -
Mohawk College Fennel Campus
Hamilton, Ontario01.2026
Skills
Familiar with virtualization, desktop imaging, and deployment
Competent in installing, configuring, and troubleshooting hardware and software elements
Skilled in assembling computer components tailored to customer specifications
Working knowledge in cloud computing and active directory
- Quick Learner
- Integrity and Trustworthiness
- Multitasking Abilities
- Decision-Making
Skillsdetails
- Operating Systems, Proficient with Windows 10-11, macOS, and Linux.
- Server Management, Basic understanding of working with Windows Server 2016 and 2019.
- Virtualization, Able to configure and install operating systems using virtualization software.
- Networking, Novice at configuring routers; beginner at using Cisco Packet Tracer to monitor and troubleshoot networks.
- Email Servers and Web Deployment, Basic understanding of using email servers and deploying web pages.
- Programming, Beginner level in HTML and Python.
Projects
Email Server project, In this project I learned and gained a basic understanding of email servers., Build an email server to send encrypted emails using Outlook., Install and configured Windows Server 2019 with DNS, IP addresses, and DHCP roles., Set up the necessary software to establish an email server., Configured Outlook to send encrypted emails, ensuring secure communication. Cloud computing project, Research and recommend different cloud computing services to be used., Researched and recommended various cloud computing services (PaaS, IaaS, and SaaS) for a project., Conducted a detailed analysis of PaaS, IaaS, and SaaS, understanding their functionalities and benefits., Evaluated how each service works and determined the most beneficial option for the project requirements., Collaborated with group members to discuss the advantages and necessity of the selected cloud computing service. Web page Development project, Developed a basic website using HTML., Created a multi-page website with HTML., Focused on layout design and content organization., Ensured cross-browser compatibility and responsiveness.
Certification
Computer Repairs and Customer Service
Timeline
Video camera surveillance operator
Caliber Communication
12.2021 - 2 2022
Customer Service Representative
Teleperformance
09.2019 - 01.2020
Computer Repairs and Customer Service
06-2018
Diploma in Network Engineering and Security Analyst -
Mohawk College Fennel Campus
Similar Profiles
P SrinidhiP Srinidhi
Sr. Customer Tech Support & CXM at Cloud Connect Communication Private Limited (SAAS, Cloud Communication)Sr. Customer Tech Support & CXM at Cloud Connect Communication Private Limited (SAAS, Cloud Communication)
Caleb AndradaCaleb Andrada
Low Voltage Technician at AR Communication, Matrix CommunicationLow Voltage Technician at AR Communication, Matrix Communication
Mark HarrisMark Harris
Pay Station Attendant at Caliber Car WashPay Station Attendant at Caliber Car Wash
Yassine BenkandilYassine Benkandil
Graduate Researcher at McMaster UniversityGraduate Researcher at McMaster University
Tony BarcovichTony Barcovich
Material Handler/Forklift Operator at Henniges AutomotiveMaterial Handler/Forklift Operator at Henniges Automotive