Anthony Ruccia
Cannington,ON
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Tim Hortons
10.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Volunteer
CIBC Banking Centre
09.2018 - 12.2022
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs (Helped with fundraising for the annual Terry Fox Run as well as helping and participating on the day of the run. I also helped and assisted on the annual Christmas Parade in Lindsay)
Education
No Degree - Electrical Engineering
Algonquin College
Ottawa, ON05.2026
High School Diploma -
Brock High School
Cannington, ON06.2023
Skills
- Customer Service
- Active Listening
- Customer Relations
- Product Knowledge
- Order Fulfillment
- Problem-solving abilities
Languages
English
Full Professional
Timeline
Customer Service Representative
Tim Hortons
10.2022 - 08.2023
Volunteer
CIBC Banking Centre
09.2018 - 12.2022
No Degree - Electrical Engineering
Algonquin College
High School Diploma -
Brock High School
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