Anthony Ross
IT Operations Leader
Calgary,AB
Summary
Goal-oriented professional seeking a position to leverage leadership, strategic planning, and collaboration skills to drive organizational success. Veteran IT leader with 20 years of experience in leading organizational technology strategy. Adept and knowledgeable in installing and maintaining hardware, software, and networking updates. Trains and oversees a dedicated tech team to provide maintenance, troubleshooting, and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
16
16
years of professional experience
6
6
Certifications
Work History
OWNER
AR SERVICES YYC
7 2021 - Current
- Founded and manage home-based company providing high-quality carpentry, handyman, and lawn care services to clients in Calgary, focusing on craftsmanship, customer satisfaction, and timely project completion.
- Successfully completed over 100 projects, including shed door reconstruction, floor replacement, yard leveling, and lawn care, consistently receiving positive feedback and repeat business.
- Established reputation for reliability and excellence, leading to 40% increase in client referrals and growing customer base within Coventry Hills community this year.
- Managed day-to-day business operations
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
MANAGER
RETAIL TECHNOLOGY ENABLEMENT SOBEYS INC.
06.2020 - 12.2023
- Led high-performing team across six regional offices, overseeing complete lifecycle of IT systems for 2,300 nationwide stores.
- Focused on strategic planning and execution, managed $9 million annual budget, directing initiatives spanning IT hardware, operating systems, product certification, quality assurance, remote support management, Microsoft 365, mobile device management, vendor relations, and security hardening.
- Collaborated closely with senior leadership, contributing to budgeting, resourcing, and project planning while fostering partnerships with vendors and industry leaders.
- Provided hands-on leadership to team, driving productivity improvements and employee development initiatives.
- Oversaw security audits, compliance efforts, and project execution to ensure optimal system performance and reliability.
- Achievements include orchestrating large-scale migrations, infrastructure standardization projects, and successful mitigation of cybersecurity threats, resulting in significant cost savings and operational efficiencies.
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maximized performance by monitoring daily activities and mentoring team members
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Cross-trained existing employees to maximize team agility and performance
- Onboarded new employees with training and new hire documentation
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members
MANAGER
END USER COMPUTING SOBEYS INC.
11.2016 - 06.2020
- Led dedicated team of analysts, engineers, and leads, overseeing IT operations across various sites in Western Canada.
- Managed $2.4 million annual budget, orchestrating projects, providing advanced technical support, and driving application development initiatives.
- Collaborated closely with cross-functional teams, particularly in construction, ensuring seamless IT integration for new store setups and renovations.
- Cultivated strategic partnerships with vendors, managed team performance, defined IT policies, and enhanced system security measures.
- Track record includes successful large-scale migrations, system optimization projects, and implementation of innovative solutions to drive collaboration and productivity.
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Developed and implemented business strategies to achieve business goals and stay competitive
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Controlled costs to keep business operating within budget and increase profits
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
PROJECT MANAGER
ALBERTA HEALTH SERVICES ACRODE X INC.
04.2016 - 11.2016
- Initiated and led project from planning phase to establish delivery teams across Alberta Health Services.
- Defined project goals and established processes and procedures for coordination, scheduling, imaging, staging, transportation, installation, data migration, secure data destruction, and recycling.
- Successfully managed migration of first four hospitals, addressing and resolving initial challenges before transitioning project leadership to delivery manager.
SERVICE DELIVERY MANAGER PROFESSIONAL SERVICES
ACRODEX INC.
02.2013 - 04.2016
- Led team of IT professionals to deliver diverse solutions, including Microsoft Cloud and On-Premises technologies, Mobile Device Management, VMWare infrastructure, and Cisco Networking.
- Responsibilities spanned from presales support and project management to client relationship management, vendor engagement, and resource allocation.
Managed financials, mitigated risks, ensured quality assurance, and drove continuous process improvement. - Blended technical expertise, leadership, and strategic vision to ensure efficient service delivery, client satisfaction, and business growth.
- Led cross-functional teams to achieve project goals on time and within budget
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints
- Enhanced service delivery by developing and implementing efficient processes
- Reduced turnaround time with effective resource allocation and task prioritization
- Conducted regular reviews of service offerings, identifying gaps in the market, and recommending new solutions accordingly
- Coordinated new hire recruitment, training and development
- Assisted in the development of annual budgets, ensuring alignment with organizational objectives while maintaining fiscal responsibility
- Ensured regulatory compliance throughout all aspects of operations, minimizing potential risks
- Attended staff and client meetings and served as liaison to manage operations for account
SERVICE DELIVERY MANAGER
CITY OF CALGARY ACRODEX INC.
09.2011 - 01.2013
- Led and cultivated high-performing Managed Service Delivery team of over 45 professionals
- Responsibilities included overseeing comprehensive support services such as IMAC (Install, Move, Add, Change), Deskside support, Level 3/4 support, Application Packaging, and SCCM administration
- With focus on operational efficiency and client satisfaction, managed $900k budget, demonstrating fiscal responsibility and strategic resource allocation
- Through effective leadership and mentorship, instilled culture of excellence within team, resulting in seamless service delivery and surpassing performance expectations
- Additionally, played pivotal role in driving process improvements and optimizing service delivery methodologies to enhance client experiences and maximize operational effectiveness.
- Improved service quality, addressing client concerns promptly and professionally
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints
- Enhanced service delivery by developing and implementing efficient processes
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible
- Maintained up-to-date knowledge of industry trends, incorporating best practices into internal procedures for ongoing success
TEAM LEAD
CITY OF CALGARY ACRODEX INC.
11.2008 - 06.2011
- Led team of 15+ service technicians, technical analysts, and coordinators to deliver deskside and printer support
- Managed technician schedules and work requirements to achieve SLA expectations.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively
- Coached team members in techniques necessary to complete job tasks
Education
Some College (No Degree) -
SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY (SAIT)
05.2001 - 2014.05
Applied Project Management Certificate of Achievement - undefined
SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY (SAIT)
Skills
Operational Leadership
Operations Management
Staff Management
Regulatory Compliance
Small business operations
Relationship Building
Customer Relations
Business Management
Product and Service Development
Vendor Relationship Management
Department and Project Budgeting
Team Leadership and Development
IT Roadmap Planning and Execution
Cross-Functional Collaboration
Strategic Planning and Leadership
Operational Leadership
Websites
Certification
Certificate in Cyber Security, 2024
Accomplishments
- Orchestrated the migration of 25,000 retail devices from Ivanti 2020 to SCCM, resulting in annual savings of $250,000 while enhancing device management capabilities.
- Consolidated four regional images for POS, servers, and workstations, significantly reducing maintenance complexities and deployment configurations, garnering recognition from various business units.
- Led the infrastructure team in executing a hardware refresh project for over 30,000 retail systems within two years, optimizing procedures and standardizing hardware nationally.
- Orchestrated the migration of 22,000 Motorola scanners to Cloud-managed Android Zebra handheld devices, achieving a 40% increase in operational efficiency and reducing technology management costs by 15%.
- Spearheaded the managed Digital Signage project, replacing 5000 digital media units across stores nationwide with zero downtime, implementing security measures resulting in a 30% reduction in security incidents, and achieving 99.9% uptime for digital signage systems, enhancing customer experience and brand consistency.
- Successfully migrated 6000+ users to Microsoft 365 E3, facilitating the migration of mailboxes, SharePoint, and OneDrive for business, resulting in improved collaboration and productivity across the organization.
Languages
English
Native or Bilingual
Timeline
MANAGER
RETAIL TECHNOLOGY ENABLEMENT SOBEYS INC.
06.2020 - 12.2023
MANAGER
END USER COMPUTING SOBEYS INC.
11.2016 - 06.2020
PROJECT MANAGER
ALBERTA HEALTH SERVICES ACRODE X INC.
04.2016 - 11.2016
SERVICE DELIVERY MANAGER PROFESSIONAL SERVICES
ACRODEX INC.
02.2013 - 04.2016
SERVICE DELIVERY MANAGER
CITY OF CALGARY ACRODEX INC.
09.2011 - 01.2013
TEAM LEAD
CITY OF CALGARY ACRODEX INC.
11.2008 - 06.2011
Some College (No Degree) -
SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY (SAIT)
05.2001 - 2014.05
OWNER
AR SERVICES YYC
7 2021 - Current
Applied Project Management Certificate of Achievement - undefined
SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY (SAIT)
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