Anthony Roman
North Hollywood
Summary
Detail-oriented and organized professional with experience in providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance dining experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic restaurant settings.
Overview
5
5
years of professional experience
Work History
Restaurant Server
The Boiling Crab
03.2021 - 05.2025
- Managed multiple tables in a fast-paced environment, ensuring timely service and accuracy while maintaining a high level of attention to detail.
- Promoted to a shift lead, collaborated with management to oversee daily tasks and make sure the restaurant is running seamlessly.
- Shift lead duties included cash handling procedures, including end-of-day deposits, drawer reconciliations, and nightly reports, trained and mentored new team members on customer service and food safety to comply with company standards, and oversaw customer interactions, resolving issues promptly and professionally to maintain satisfaction and loyalty.
Document Control Specialist
Sandos Business Production
08.2021 - 04.2023
- Streamlined document management processes by scanning, sorting, and recording a wide range of escrow-related paperwork, ensuring easy retrieval and accessibility for the team.
- Maintained compliance with industry standards and regulatory requirements for document recording, safeguarding sensitive client information.
- Reviewed and verified documents for accuracy and adherence to legal standards, minimizing errors and preventing potential delays in the escrow process.
- Collaborated with team members to maintain organized filing systems (both physical and digital), improving operational efficiency and document retrieval times.
Cook
Federalist Public House
12.2019 - 03.2021
- Prepared and cooked menu items with precision and consistency in a high-volume, fast-paced kitchen environment.
- Collaborated closely with kitchen staff and front-of-house team to ensure smooth service during peak hours.
- Trained and supported new kitchen staff, promoting a positive team culture and efficient workflow.
Education
Bachelors of Arts - Kinesiology
California State University, Sacramento
Sacramento, CA05.2021
High School Diploma - undefined
Lindhurst High School
Olivehurst, CA05.2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Team collaboration
- Task prioritization
- Exceptional communication
Languages
English native
Spanish native
Timeline
Document Control Specialist
Sandos Business Production
08.2021 - 04.2023
Restaurant Server
The Boiling Crab
03.2021 - 05.2025
Cook
Federalist Public House
12.2019 - 03.2021
High School Diploma - undefined
Lindhurst High School
Bachelors of Arts - Kinesiology
California State University, Sacramento