Anthony Rodriguez
Garden Grove,CA
Summary
Highly organized Sales and Catering Coordinator with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales and Catering Coordinator
Embassy Suites Anaheim South
06.2024 - Current
- Drafted detailed Banquet Event Orders (BEOs) to clearly communicate client requirements, including menu selections, room setups, and audiovisual needs
- Facilitated cross-departmental communication by attending and leading weekly meetings to distribute critical event information and updates to the sales and catering teams.
- Managed financial administrative tasks, including processing client payments and accurately calculating sales commissions
- Oversaw group rooming lists and reservations, efficiently inputting and modifying guest data within the property management system (PEP) to ensure accurate occupancy tracking.
- Provided on-site event support, actively participating in event oversight when necessary to resolve issues and maintain high levels of client satisfaction.
- Cultivated client relationships through professional site tours, initial inquiry calls, and regular follow-ups to drive lead conversion and repeat business.
- Generated and analyzed sales reports to track key performance indicators and provide the management team with actionable insights into revenue
Front Desk Agent
Embassy Suites Anaheim South
11.2023 - 06.2024
- Managed guest check-ins and check-outs efficiently, ensuring seamless customer experiences.
- Provided exceptional service to guests, addressing inquiries and resolving issues promptly.
- Maintained accurate room inventory using property management software, optimizing occupancy levels.
- Assisted in training new front desk staff, promoting adherence to hotel policies and procedures.
Front Desk Receptionist
Hilton Hotels Corporation
01.2018 - 11.2023
- Checked in and out guests efficiently and in timely manner in both ONQ and PEP system.
- Efficiently resolved problems or concerns to satisfaction of all involved parties
- I have worked and have knowledge in all three, a.m p.m And Night audit shifts.
- Maintained lobby clean and presentable.
- Answered telephones promptly and attended callers' requests appropriately and professionally.
- Take necessary payment and have fixed billing issues
- Communicated with cleaning staff to ensure rooms are ready by check in time.
- Entered and updated sensitive customer information during check-ins and room changes.
Retail Sales Associate
Staples
01.2020 - 01.2021
- Opened and closed cash registers
- Organized shelves and merchandise to maintain visual appeal
- Moved and unpacked merchandise to appropriate location
- Assisted customers on finding products
- Provided excellent customer service with prompt and efficient service.
Education
High School Diploma -
Animo Inglewood Charter High School
Inglewood, CAAssociates - Hospitality And Tourism Management
Orange Coast College
Costa Mesa, CA06-2028
Skills
- Interdepartmental teamwork
- Logistics planning for bookings
- Effective communicator
- PEP and OnQ proficiency
- Salesforce/Delphi proficiency and maintained it's data accuracy
- Flexibility
Certification
Certified Tourism Ambassador: A nationally recognized certification designed for hospitality professionals and front-line workers to improve the visitor experience through in-depth local knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales and Catering Coordinator
Embassy Suites Anaheim South
06.2024 - Current
Front Desk Agent
Embassy Suites Anaheim South
11.2023 - 06.2024
Retail Sales Associate
Staples
01.2020 - 01.2021
Front Desk Receptionist
Hilton Hotels Corporation
01.2018 - 11.2023
High School Diploma -
Animo Inglewood Charter High School
Associates - Hospitality And Tourism Management
Orange Coast College