Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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ANTHONY REYNOSO

Indio,CA

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

6
6
years of professional experience

Work History

General Manager

Reset Hotel Joshua Tree
09.2024 - Current
  • Increased revenue with targeted marketing strategies and collaboration with local businesses for cross-promotion opportunities.
  • Opened new locations efficiently by overseeing construction progress, coordinating staff hiring/training efforts, and establishing vendor partnerships.
  • Achieved operational efficiency by streamlining processes, reducing labor costs, and managing budgets.
  • Ensured compliance with safety regulations and maintained a clean environment to minimize risk of accidents or violations.
  • Launched successful events that attracted new customers while satisfying the needs of existing clientele.
  • Fostered positive relationships with community organizations to promote the establishment''s reputation within the local market.

General Manager

Extended Stay America
02.2024 - 09.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

General Manager

Arrive Hotel Palm Spring’s
01.2020 - 02.2024
  • As the General Manager of Arrive Palm Springs, I oversee the daily operations of our 32 room property. Along with the hotel I oversee food and beverage, sales, engineering and all other departments within the resort. I also over see all budgets and costs for the property.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.

Assistant General Manager/Operations Manager/Intern General Manager

Homewood Suites by Hilton
01.2020 - 02.2021
  • As the assistant General Manager my role is to ensure guest satisfaction and overall efficiency of front office operations, to train staff as outlined in the Front Office Training Procedures and ensure staff is prepared to provide excellence to our guests and visitors at all times.

Front Office Manager/Sales Assistant Manager

Embassy Suites by Hilton
05.2019 - 02.2020
  • As the front office manager my job is ensuring timely and accurate customer service. Scheduling shifts and supervising front-office personnel including receptionists security guards and call center agents. Training and supporting office staff. Handling complaints and specific customers requests.

Education

Masters in Business -

Arkansas State University
Jonesboro, Arkansas
10.2019

Bachelors in Communications - undefined

California State San Bernardino
San Bernardino, CA
02.2014

Skills

  • Hospitality management experience
  • Human Resource
  • Microsoft Office
  • Receptionist
  • Scheduling
  • Billing
  • Office Management
  • Payroll
  • Human Resources Management
  • Time management
  • Leadership
  • P&L Knowledge
  • Leadership and team building
  • Operations management
  • Training and coaching
  • Customer relations
  • Staff management
  • Customer relationship management

LANGUAGES

Spanish | advanced

Timeline

General Manager

Reset Hotel Joshua Tree
09.2024 - Current

General Manager

Extended Stay America
02.2024 - 09.2024

General Manager

Arrive Hotel Palm Spring’s
01.2020 - 02.2024

Assistant General Manager/Operations Manager/Intern General Manager

Homewood Suites by Hilton
01.2020 - 02.2021

Front Office Manager/Sales Assistant Manager

Embassy Suites by Hilton
05.2019 - 02.2020

Bachelors in Communications - undefined

California State San Bernardino

Masters in Business -

Arkansas State University

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