Anthony Ramos
Torrance
Summary
Extensive experience at blend of strong analytical skills and effective communication abilities. I am committed to delivering high-quality outcomes. Dedicated and detail-oriented Meter Reader and Customer Service professional with experience in accurately reading and recording utility meters (water, gas, and electricity) and providing exceptional customer support. Expertise in identifying discrepancies, and ensuring timely and accurate data entry. Adept at troubleshooting customer issues, offering effective solutions, and maintaining strong communication with clients to enhance satisfaction. Skilled in managing multiple tasks, working independently in diverse environments, and adhering to safety and company protocols. Known for a strong work ethic, excellent problem-solving abilities, and a commitment to delivering high-quality service.
Overview
19
19
years of professional experience
Work History
Departmental Personnel Assistant
Department of Children and Family Services
05.2024 - Current
- Maintain personnel files and records of individual employees, including work history, vacations, leaves of absence, probation reports, performance evaluations, appraisals of promotability, status changes, and disciplinary actions.
- periodic statistical reports providing management with information such as turnover, vacancies, total number employed, and budget needs. Disseminates information concerning recruitment needs to various agencies and organizations.
- Obtains eligible lists, certifications, examination results, medical records, and other information pertaining to the recruitment, testing and selection of applicants.
- Responsible for obtaining certification lists, and other information pertaining to the hiring of applicants. Canvass certification lists, schedule required medical exams, psychological evaluations for new hires, volunteers, temporary and departmental employees.
- Interprets salary provisions of the County Code to determine the salary rate applicable in a given set of circumstances, considering factors such as Y-rates, advanced step recruitment, superior-subordinate pay, shift differentials, bonuses, hazard pay, and furnishes necessary data to the payroll section.
- Assists in securing special examiners and interviewers. May conduct initial interviews of eligible candidates and recommend them for employment.
- Conducts preliminary investigations in situations involving police records, proposed disciplinary action, employee grievances, etc. Work in eHR and ePAR for pre employment process regarding candidates who promote, lateral transfer, demotion, rehire and reinstatement to within DCFS.
- Also, updating bonuses and paired class promotions for certain items. Provides information to employees concerning their rights, benefits and responsibilities, departmental policies and regulations, Civil Service Rules, and the County Code; may conduct orientation of new employees.
Senior Clerk
Department of Children and Family Services
02.2023 - 05.2024
- Responsible for obtaining certification lists, and other information pertaining to the hiring of applicants.
- Canvass certification lists, schedule required medical exams, perform the Live Scan for new hires, volunteers, temporary and departmental employees.
- Maintain employee’s Central Personnel File including updating personal information such as: name and address changes, emergency contact etc. Create ID badges for incoming new hires and process the replacement of ID badges for departmental employees.
- Responsible for providing an overview of available benefits to newly hired employees.
- Manage the Performance Evaluations including creation of PE list, troubleshooting issues, tracking the completion and receipt of all departmental Employee PEs.
- Manage the MAPP evaluations for all managers who are MAPP participants. Provide Retirement Certificates to retired employees, process and track annual Outside Employment Forms for all departmental employees.
- Process DMV Confidential License Plate forms, CSW transfer match, process and route Employment Verification Forms (EVF). Assist employees to better understand County and Departmental policies, practices and benefits.
- Process Transfer match requests for specialized units/office in DCFS for CSW's and SCSW's.
- Provides information to applicants, explains Civil Service procedure, evaluates applications, clarifies questionable or inadequate information, and attempts to resolve problems affecting eligibility.
- Conducts preliminary investigations in situations involving police records, proposed disciplinary action, employee grievances, etc. Provides information to employees concerning their rights, benefits and responsibilities, departmental policies and regulations, Civil Service Rules, and the County Code; may conduct orientation of new employees.
Intermediate Typist Clerk
Department of Children and Family Services
06.2018 - 02.2023
- Daily monitoring the AB1299 inbox for: *The requests for presumptive transfer of responsibility and payment for SMHS (Special Mental Health Services) to county of residence and processing them.
- The requests for approval of waivers to keep the responsibility and payment for SMHS with LA county and processing them.
- Alert emails from BIS (Bureau of Information Services) on the AB1299 children (children who are placed out of LA county) and processing them accordingly.
- Approval of waivers to keep the responsibility and payment for SMHS with LA county and not needing services or.
- Generating and completing DCFS 6091&6097 in CWS/CMS. -Mailing and emailing DCFS 6091 & 6097 to the appropriate CFT (child and family team) members and MHP (mental health plans).
- Coding AB1299 Presumptive Transfer or AB1299 waiver granted in special project page in CWS/CMS.
Account Executive
Tipton Staffing
06.2016 - 06.2018
- Telecommunication sales
- Managed sales team
- Call center experience 100-150 inbound/outbound total calls per day
- Processed customer service request via email and in person for new contract services.
- Activation of phone contracts
- Installation of phone services
- Create Contracts with new vendors
- In person sales communication
- Create proposals
- Customer service, answering and directing high volume of inbound and outbound phone calls
- Organizing and scheduling meetings with customers
- Maintain contact list and contact potential new customers
Security Officer
RMI International
03.2014 - 06.2016
- Monitored and authorized entrance and departure of employees and visitors.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Detect suspicious activities and watched for criminal acts and rule infractions.
- Provided customer service to incoming constituents
- Processed customer service by signing them in the housing department portal.
- Provided resolutions to the patrons/constituents questions pertaining to the Los Angeles Housing Community Investment Department.
- Input patrons/constituents appointment/ concerns into the database portal.
Armed Security Officer
North American Security, Inc.
12.2010 - 03.2014
- Monitored and authorized entrance and departure of employees and visitors.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Detect suspicious activities and watched for criminal acts and rule infractions.
- Provided customer service to incoming constituents
- Processed customer service by signing them in the housing department portal.
- Provided resolutions to the patrons/constituents questions pertaining to the Los Angeles Housing Community Investment Department.
- Input patrons/constituents appointment/ concerns into the database portal.
Apprentice
A&S Constructors Inc.
09.2008 - 10.2010
- Assist construction site workers in structures and demolition.
- Unload and load construction materials.
- Distribute materials
- Mix and pour concrete and asphalt
- Level concrete and earth using trowels and shovels. Remove debris.
- Clean up spills and remove hazardous material.
- Assist heavy equipment operators to secure special attachments to equipment.
- Signal operators to guide them in moving equipment and provide assistance. Oil and grease hoists.
Meter Reader
Southern California Edison
08.2007 - 08.2008
- Repaired non-functioning meters and tested to verify operational status.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Upload into office computers all information collected on hand-held computers during meter rounds.
- Inspect any damage such as broken seals. Report to service departments any problems such as meter irregularities, damaged equipment, or impediments to meter access, including dogs.
Professional Mover
Kings Relocation Services
07.2006 - 08.2007
- Loading/unloading in 18 to 26 foot trailers of household furniture, office furniture and hospital furniture.
- Packed and safe relocated all items and goods, and handled monetary transactions.
- Dealt with customers on a daily basis, worked in a warehouse occasionally to help stock clients furniture neatly and load up trucks from the warehouse.
Education
High School Diploma -
Whittier High School
Whittier, CA06-2004
Skills
- CPR Certified
- Fingerprint Certification
- Skilled at Microsoft Office: excel, office powerpoint
- Speak Spanish
- Typing Speed of 52 WPM
Timeline
Departmental Personnel Assistant
Department of Children and Family Services
05.2024 - Current
Senior Clerk
Department of Children and Family Services
02.2023 - 05.2024
Intermediate Typist Clerk
Department of Children and Family Services
06.2018 - 02.2023
Account Executive
Tipton Staffing
06.2016 - 06.2018
Security Officer
RMI International
03.2014 - 06.2016
Armed Security Officer
North American Security, Inc.
12.2010 - 03.2014
Apprentice
A&S Constructors Inc.
09.2008 - 10.2010
Meter Reader
Southern California Edison
08.2007 - 08.2008
Professional Mover
Kings Relocation Services
07.2006 - 08.2007
High School Diploma -
Whittier High School
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