Anthony Ramirez
South El Monte
Summary
Dynamic Service Advisor with a strong work ethic at Caliber Collision, excelling in customer service and vehicle assessment. Achieved high customer satisfaction by implementing effective communication strategies and upselling services. Bilingual and detail-oriented, I fostered trust and loyalty while managing multiple priorities in a fast-paced environment.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advisor
Caliber Collision
10.2019 - Current
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles. (Covid 19)
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Service Advisor
Caliber Collision
05.2015 - 10.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Facilitated communication between customers, technicians, and insurance drp's to ensure a seamless service experience for all parties involved.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
Education
Automotive Estimating
Cerritos College
Cerritos, CA06-2014
High School Diploma -
South El Monte High School
South El Monte, CA06-2009
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Team player mentality
- Handling customer complaints
- Staff education and training
- Quality control
- Bilingual
Accomplishments
- Achieved Auto Club Award Recognition by completing 900 Score with accuracy and efficiency.
- Achieved State Farm Number 1 Shop by introducing no supplements and maximizing cycle time and rental costs.
- Documented and resolved Farmers Account Action Plan which led to increase work flow and trust in our partners.
- Resolved Insurance issues through knowledge and experience and building good relationships with Re-Inspectors and lowering change request with proper photos and documentation required.
Certification
I-Car Platnium
Timeline
Service Advisor
Caliber Collision
10.2019 - Current
Service Advisor
Caliber Collision
05.2015 - 10.2020
Automotive Estimating
Cerritos College
High School Diploma -
South El Monte High School
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