An experienced and invested leader seeking a position that values interpersonal skills and strong talent assessment.
Overview
25
25
years of professional experience
Work History
ASSISTANT STORE MANAGER
SEPHORA, THE GROVE
06.2022 - Current
Assist in leading, coaching, and developing a strong team of 80+ beauty advisors to engage, teach, and sell to deliver strong financial results of $26.5M in sales in 2023
Lead store hiring events, attracting 100+ candidates per session, acting as a district liaison to assist in staffing 11 additional Sephora stores in the Los Angeles area
Assist in leading a team of 80+ beauty advisors through a paradigm shift of behaviors in order to create behaviors that live to achieve strong KPI/store objectives. Modeling and coaching the way to achieve strong results
Oversee store brand partnerships and events, working with brand executives to coordinate, plan, and execute in- store events and founder personal appearances. Building strong relationships and assisting in delivering 700+ store events, resulting in $1.4M in store sales
Conduct performance reviews throughout a team of 15-20 direct reports, managing employee development and providing ongoing feedback
Assist in maintaining inventory and operational excellence through oversight of store operations
Assist in ensuring shrink is minimized through accurate and consistent reporting, resulting in additional headcount of in-store loss prevention investigator
CO GENERAL MANAGER
ULTA BEAUTY
08.2021 - 05.2022
Achieve store budget and goals, and positive comparative (year-over-year results)
Own and react to guest experience and loyalty program-related visit results
Analyze reporting to develop and implement growth strategies
Create synergy between retail and salon operations
Attract, hire, retain and development of top talent utilizing LinkedIn/ICIMS
Participate in succession planning
Conduct all new hire onboarding and orientations
Performance management of peer leadership as well as associate performance
Write and deliver performance reviews, calculating annual merit compensation
Operational compliance, training, licensing, and local regulations throughout Covid
Loss prevention and inventory management, ensuring weekly cycle counts
Strong vendor partnerships in planning monthly corporate events to drive sales initiatives.
HUMAN RESOURCE EXECUTIVE TEAM LEADER & DISTRICT SUPPORT LEADER
TARGET
01.2015 - 01.2019
Utilize annual engagement surveys to create action plans that advise our executive team on ways to sustain improvement
Partner with Store Director and District Business Partner to determine store priorities and align the executive team on financial goals
Analyze store metrics to manage payroll and performance management
Foster an adaptive culture by leading the team through a paradigm shift
Served as acting store manager on a rotating basis, opening and closing the store, planning out daily routines and ensuring optimal execution
Plan quarterly staffing goals based upon prior applicant flow, hiring history and payroll forecast reports
Assess leadership movement based upon succession planning and staffing needs.
OPERATIONS TEAM LEADER
TARGET
01.1999 - 02.2017
Minimize markdown liability through timely planning and execution of store visuals
Execute weekly schedules to support workload execution and promote a guest centric culture
Maintain sales floor brand by following up with store teams
Drive shortage culture through partnerships with assets protection leaders
Promote a performance management culture by holding team members accountable when expectations were not fulfilled.
HUMAN RESOURCE TEAM LEADER
TARGET
07.2010 - 01.2015
Emphasis on talent acquisition for a $100M+ store
Assess engagement by hosting one-on-one chat sessions and utilizing results from conversations to course correct where necessary
Plan and execute mass hiring event for new format store in Downtown Los Angeles
Manage four direct human resource team members which included distributing workload and performance management
Fostered a storewide learning culture of effective scheduling by leveraging and developing HR team to provide continuous support and feedback.
Education
DIPLOMA -
SAN GABRIEL HIGH SCHOOL
01.1997
Skills
Deliver clear and concise messages
Active listener
Motivate the team by assessing needs
Act as a consultant to immediate and district peers
Exemplify strong emotional intelligence
Approachable and resilient
Timeline
ASSISTANT STORE MANAGER
SEPHORA, THE GROVE
06.2022 - Current
CO GENERAL MANAGER
ULTA BEAUTY
08.2021 - 05.2022
HUMAN RESOURCE EXECUTIVE TEAM LEADER & DISTRICT SUPPORT LEADER