Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Ramirez

Huntington Beach

Summary

With a combined total of 12+ years of customer service experience and 4 years management experience, I am well-versed in building long-lasting relationships with typical and VIP guests. I remain calm and collected under pressure and works to develop and implement solutions. Proficient in handling administrative, staffing and inventory needs to keep services flowing smoothly.

Overview

8
8
years of professional experience

Work History

Guest Relations

Marriott
10.2022 - Current
  • Anticipated and attentively handled guest needs or concerns.
  • Compiled feedback to help management improve guest relations policies and prevent common conflicts.
  • Answered multi-line telephone system to aid guests, direct callers and take messages.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Greeted guests upon arrival by providing warm welcome.
  • Assisted guests with variety of services and local attraction information.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.

Package Handler

Ecommerce
11.2020 - Current
  • Review incoming orders, print shipping labels and package orders for delivery.
  • Deliver packages to post office
  • receive deliveries from supplier and inventory.


Facility Manager

Wags And Wiggles
03.2016 - 04.2020
  • Supervised staff of 25-30 people in day-to-day activities.
  • Created daily schedules for all departments of the facility including scheduled lunch times.
  • Trained new hires
  • Managed and balanced revenue for entire facility
  • Ensured the safety of both the animals and staff under my supervision.
  • Composed a daily report to the facility owners noting any issues throughout the day.
  • Called guests with outstanding balances to ensure proper payment was collected.

Education

No Degree - Communications

Saddleback College
Mission Viejo, CA

High School Diploma -

John H. Pitman High School
Turlock, CA
08.2009

Skills

  • PMS
  • Outlook, Excel, Powerpoint
  • CPR certified (for humans and dogs)
  • Night audit
  • PoS systems
  • Customer Service
  • 4 years of management experience
  • GXP
  • Scheduling

Timeline

Guest Relations

Marriott
10.2022 - Current

Package Handler

Ecommerce
11.2020 - Current

Facility Manager

Wags And Wiggles
03.2016 - 04.2020

No Degree - Communications

Saddleback College

High School Diploma -

John H. Pitman High School

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