Dynamic Senior Technician at Valvoline Instant Oil Change with a proven track record in troubleshooting and process improvement. Adept at mentoring teams and enhancing customer rapport, I implemented strategies that reduced downtime and improved operational efficiency. Committed to safety and exceptional service, I consistently exceeded client expectations through effective communication and technical expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Technician
Valvoline Instant Oil Change
12.2024 - Current
Oversaw equipment maintenance and repair, ensuring optimal performance and uptime.
Mentored junior technicians, enhancing team skills and knowledge retention.
Implemented process improvements, reducing downtime and increasing operational efficiency.
Developed troubleshooting protocols for complex technical issues, improving resolution times.
Analyzed performance data to identify trends and drive strategic decision-making processes.
Monitored and enforced safety measures to mitigate hazards.
Provided exceptional customer support, resolving technical issues quickly and efficiently.
Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
Completed preventive maintenance on set schedules.
Pest Control Technician
Pest R Us
09.2023 - 10.2024
Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
Drove to customer residences and places of business to inspect for pests.
Expanded knowledge of industry trends and innovations by attending annual conferences and completing continuing education courses regularly.
Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
Trained new technicians in safety protocols and pest identification, enhancing overall skill set of team.
Achieved record of zero safety incidents by rigorously adhering to health and safety guidelines during pest control operations.
Enhanced customer trust by explaining pest control process and setting realistic expectations for treatment outcomes.
Pest Control Technician
Round the Clock Pest Control
02.2019 - 09.2023
Assisted in training new technicians on safety protocols, equipment use, and pest identification methods.
Applied pesticides to inside and outside of structures utilizing company protocols.
Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
Complied with safety guidelines and regulations with during pest control processes.
Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
Ensured optimal equipment functionality through routine maintenance checks and prompt repairs when needed.
Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
Enhanced reputation of company through exceptional customer service and effective pest elimination methods.
Built strong relationships with clients by providing honest assessments and effective solutions to their pest problems.
Pest Control Technician
Innovative Pest Solutions
02.2017 - 02.2019
Collaborated with team members to develop efficient workflows and enhance service delivery processes.
Documented service reports detailing findings, treatments applied, and follow-up recommendations for clients.
Monitored industry trends and advancements to implement innovative solutions for pest management challenges.
Educated and advised customers on preventive measures to reduce pest infestations.
Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
Completed required treatment documentation while on-site and returned paperwork to office for processing.
Developed customized treatment plans tailored to each client''s specific needs, prioritizing long-term results over quick fixes.
Promoted a safe work environment by consistently wearing appropriate personal protective equipment and following safety protocols during treatments.
Pest Control Technician
Orkin Pest Control
10.2016 - 02.2017
Conducted thorough inspections to identify pest issues and determine appropriate treatment strategies.
Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
Applied integrated pest management techniques to effectively control infestations in residential and commercial properties.
Operated and maintained specialized equipment for pesticide application, ensuring compliance with safety regulations.
Educated clients on preventive measures and best practices for pest control maintenance.
Barista
Target
06.2014 - 10.2016
Prepared and served a variety of espresso-based beverages, ensuring quality and consistency.
Maintained cleanliness and organization of workstations, adhering to safety and hygiene standards.
Assisted customers in selecting products, providing detailed information on menu offerings.
Restocked product as needed.
Collaborated with team members to optimize workflow during peak hours for efficient service delivery.
Education
Electrical Engineering
El Camino College
Torrance, CA
High School Diploma -
North High School
Torrance, CA
06-2014
Skills
Work very well with others
Troubleshooting skills
Electrical systems
System installations
Technology-savvy
Multitasking and organization
Works Well Under Pressure
Customer service
Attention to detail
Customer interaction
Customer rapport
great test taker
Certification
bilingual in english and spanish
Branch2/3 state licensed certified pest control technician-9 years