Anthony Paul Ramirez
Sunnyvale
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency. My work ethic, experience and leadership would be a valuable addition to any team.
Overview
10
10
years of professional experience
Work History
Operations Manager
1-800-RADIATOR & A/C
08.2013 - 05.2023
- Company Overview: 1-800-Radiator & A/C is one of the largest distributors of automotive cooling products in the country with 190 individually owned and operated franchise locations in North America
- Our Franchise operated 4 Locations servicing Northern CA
- Responsible for operations of 4 franchise territories as well location manager for Santa Clara warehouse and Call center
- Handled weekly full-time scheduling and overtime management
- Batched, deposited and reconciled all COD and charge account customer payments orders totaling $1.4M in cash and checks for 2022
- Mastered proprietary software for all A/R, A/P, Inventory, POS, Customer service, & CRM functions
- Received and reconciled all product POs moving through warehouse averaging $100K/month
- Inventory control and adjustments
- General Human Resources duties- Onboarding, training, write-ups, and reviews
- Office management, data entry, and customer service (phone and in-person)
- Personal assistant to the Owners- Car washes, picking up lunch, making appointments, replying to emails/phone calls
- 1-800-Radiator & A/C is one of the largest distributors of automotive cooling products in the country with 190 individually owned and operated franchise locations in North America
- Our Franchise operated 4 Locations servicing Northern CA
Education
Graduated -
Wilcox High School
Santa Clara, CA01.1999
Skills
- Superb customer service
- Multi-unit operations management
- MS office
- Staff training and development
- Data entry
- Policies and procedures implementation
- Inventory control
- General Logistics
- Forklift/pallet jack experience
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff training
- Inventory management
- Operations oversight
- Customer relationship management
- Workflow optimization
- Continuous improvements
- Onboarding and orientation
- Delegation
- Invoice processing
- Customer retention
- Logistics oversight
- Data management
- Cross-functional communications
- Warehouse operations
- Supply chain distribution
- Sales background
- Supply chain logistics
Timeline
Operations Manager
1-800-RADIATOR & A/C
08.2013 - 05.2023
Graduated -
Wilcox High School
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