Anthony Patraszewski

• Played a integral role in the acquisition of 4 Refuel and Hiway Fuel Services.
• Oversaw entire integration of assets, employees, and customers.
• Responsible for migration of all data for 100 + customers across 4 branches (BC, Calgary, Edmonton, Winnipeg) Including all specific site addresses/instructions, contacts, fuel types, and units, ranging in hundreds of line items.
• Invested time to comfort and coach any employee who felt nervous or uneasy of the changes prior to and during the transition. I accomplished this by calling on evenings and weekends outside of their shift to create a comfortable environment.

• Drove year-over-year business growth while leading operations, with strategic vision and long-range planning.
• Reduced costs by managing/analyzing all delivery schedules/routes, and customer profiles to improve overall profitability.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Reduced corporate risk by managing shrink processes and controlling inventory levels.
• Developed and maintained relationships with customers and suppliers through account development with continued customer account analysis.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Reviewed financial reports and investigated variances with accounting staff to keep records accurate.
• Played an integral role in new asset purchases and truck re chassis for on going fleet growth demands

• Supervised daily operations of over 2,000,000 liters per month while managing 15 employees with an average of 722 liters delivered per hour and 12% overtime.
• Observed each employee's individual strengths/weaknesses and initiated mentoring to improve areas of weakness.
• Launched and project led new robust business management software system (HMS), transitioning from paper to digital data, resulting in improved operational insight, while streamlining all deliveries with full invoice automation and customer login portal. Followed by overseeing phase 2 of Hiway Fuel Services automation with the development of their digital delivery app.

Kept and maintained up to date records for the following

• Driver Certificates -TDG/WHMIS/CPPI/SHELL/ESSO
• Truck certificates – CVIP/VK/Insurance
• Truck repairs/warranties (Fleet supervisor)
• National Safety Code – current score .38

Setup and managed all customer accounts

• Credit applications/appropriate forms (Fin 438)
• Pricing
• Site visit/delivery details/scheduling
• Handled and resolved all customer service related issues to build connections and nurture relationships
• Sales – continued to evolve while taking on more outside sales/cold calling.
• Provided daily/weekly/monthly KPI reports. Tracked and analyzed profitability and key metrics of each customer, route, and driver to improve overall efficiencies and profitability.
• Managed fuel inventory and customer fuel cartage inventory on a ongoing monthly basis.

• Interviewed and hired drivers
• Trained new employees on proper protocols (emergency response), all certifications (TDG/WHMIS/CPPI/SHELL/ESSO/CHEVRON) and customer service standards.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Organized and oversaw all employees hours of work for payroll.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Reviewed all completed shifts/deliveries to understand current numbers and trends.
• Tracked and reviewed customer services failures
• Handled all inside sales (with the exception of large accounts)
• Organized and help coordinate all truck fleet repairs

• Directed dispatching, routing and tracking of 4 trucks and 7 drivers
• Monitored flow of paperwork and directed information to appropriate departments.
• Facilitated communications between customers and sales personnel to answer questions or resolve concerns.
• Maintained updated and detailed records of calls in electronic database.

• Completed training and required certifications within 5 days of hire.
• Worked well with others while supporting the company's continued growth by working an average of 20 hours overtime per week
• Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
• Maintained telephone and radio contact with supervisor to receive any additional delivery instructions and or address any questions or concerns.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Offered suggestions/informed insight to management to help with efficiencies
• Spoke professionally with customers regarding complaints, gathering all necessary information to report back to management.

• Assembled and disassembled reefer sets on trains
• Performed temperature checks on all heated/refrigerated units throughout the day
• Ability to adapt to variable work schedules due to time variances on train arrivals/departures.
• Assisted in performing pre trips on all outbound generators