Anthony Pacheco

Duties include, but are not limited to the following :

* Responsible for vendor liaison, and coordination of technical evaluation of products and product procurement with ISD. 

* Coordinate software product and hardware configuration and installation of individual personal computers and/or local area networks and data communications. 

* Provide data communication analysis and support. * Provide technical assistance for user interface of office systems and large computer systems with ISD and outside vendors. 

* Perform feasibility studies, minor systems design and micro-computer application development as required by the department/agency.

 * assist management of department/agency in establishing priorities and planning office automation needs. 

* Provide occasional systems maintenance and repair. 

* Develop systems procedures for department/agency users. 

* Train department/agency personnel on automated office systems use. 

* Troubleshoot ongoing department/agency problems associated with automated office systems and refers repairs to Information Systems staff. * Creation and maintaining of Novell Client and GroupWise accounts 

* HelpDesk Support, duties include troubleshooting and remote repair of computer or network issues based on TCP/IP technology 

* Support of Microsoft and Ventura County applications 

*Cerner Desktop and Remote Support for All Cerner users,during and after hours support

* Duties Summary

Setting up,Troubleshooting and replacement of all computer pc's and laserjet printer faulty hardware components, the rolling out of new computer Pc's and printers for county upgrades for the County of Ventura as well as the Ventura County School District and Sheriff Dept. and Private Industries.Other duties included the installation of software products such as Microsoft Office (word,excel,access,powerpoint,MS Project , MS Publisher and other Microsoft products) PC Anywhere,Acrobat reader, and county applications as well as offer support for a wide range of Microsoft operating systems (Windows 95, 98, ME, 2000,NT and Windows XP to all county clients.LAN configuration for desktop computers and networked printers using TCP/IP and IP/IPx technology ,the setup of Microsoft outlook for client e-mail and Novell Groupwise.

* Duties Summary

Computer and printer setup,troubleshooting and repair of hardware components for home and office PC's and printers .Also gave customer support at the front counter, onsite and Helpdesk support on the phone for home and office clients.Duties also included the installation and support of Microsoft and personal software applications.Setups and roll outs of new computer Pc's and printers were based on TCP/IP and IP/IPX technology and software installation consisted of Microsoft Office 97,2000, Windows 95,98 Me and NT.Microsoft Outlook, Acrobat, Groupwise and Novell Products.