Anthony Ozobialu
Barrie,ON
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
SALES REPRESENTATIVE
Kognitive / canadian tire
03.2024 - Current
- Generated new sales leads through cold calling and networking activities
- Organized client visits, presentations, product demonstrations and trade shows
- Provided technical support for customers using the company's products or services.
CUSTOMER SERVICE REPRESENTATIVE
Bill goslings
11.2023 - 03.2024
- Debt collection and customer assistance with payments
- Answered customer inquiries and provided accurate information regarding accounts information and services
- Gathered customer feedback through surveys and used the data to improve customer service
- Making outbound calls and receiving inbound calls.
SALES ASSOCIATE
RONA
08.2023 - 11.2023
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Provided accurate information about products, prices and services
- Maintained up-to-date knowledge of store merchandise and policies.
SALES REPRESENTATIVE
Urban shelter
03.2022 - 05.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction
- Generated new sales leads through cold calling and networking activities
- Conducted market research to identify potential customers and their needs.
SALES REPRESENTATIVE
Tecno Nigeria
04.2020 - 02.2021
- Developed and maintained relationships with existing clients to ensure customer satisfaction
- Generated new sales leads through cold calling and networking activities
- Conducted market research to identify potential customers and their needs.
Skills
- Information Security
- Consultative Sales
- Appointment Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
- Scheduling
- Account Updating
- Data Collection
- Call Center Operations
- Lead Generation
- Report Creation
Timeline
SALES REPRESENTATIVE
Kognitive / canadian tire
03.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Bill goslings
11.2023 - 03.2024
SALES ASSOCIATE
RONA
08.2023 - 11.2023
SALES REPRESENTATIVE
Urban shelter
03.2022 - 05.2023
SALES REPRESENTATIVE
Tecno Nigeria
04.2020 - 02.2021
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