ANTHONY ORTIZ
Santa Maria
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Cashier
Chumash Casino
Santa Ynez
03.2026 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
- Maintained cash drawer accuracy through diligent counting and reconciliation practices.
- Managed cash transactions, ensuring accuracy and compliance with gaming regulations.
- Monitored gaming activity for suspicious behavior, reporting incidents to management.
- Counted cash and casino chips to accurately reconcile transaction reports.
Sales Representative
Victra Verizon Wireless
Hesperia, California
09.2024 - 12.2025
- Assisted customers with Verizon products, services, and device troubleshooting.
- Built strong relationships with customers through communication and attentive service
- Educated customers on new devices, plans, and promotions.
- Responded to customer requests for products, services, and company information.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Achieved or exceeded company-defined sales quotas.
Server / To-Go Specialist / Host
Applebee’s
Rancho Cucamonga, California
11.2023 - 08.2024
- Collaborated with kitchen staff to ensure accurate and timely food delivery.
- Upsold menu items and specials to enhance the dining experience and increase sales.
- Managed seating, guest flow, and reservations during busy dining hours.
- Greeted guests professionally and maintained a positive, welcoming atmosphere.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Processed orders and sent to kitchen employees for preparation.
Sales Representative/Warehouse Inventory Specialist
Cellular Sales (Verizon)
San Luis Obispo, CA And Rialto Ca
12.2018 - 10.2023
- Assisted customers with selecting devices, plans, and service solutions.
- Recommended phone models based on customer needs and preferences.
- Maintained accurate inventory of devices and accessories.
- Resolved customer concerns with clear communication and product knowledge.
- Implemented Verizon promotions to increase store revenue.
- Exceeded sales targets through effective upselling and lead generation.
- Performed inventory audits to ensure accuracy and minimize discrepancies.
Inventory Specialist
C&D Zodiac Aerospace
Santa Maria, CA
11.2014 - 11.2018
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Sorted and delivered materials to different work areas and staff.
- Conducted research to address shipping errors and packaging mistakes.
Education
No Degree - Radiology Technician
Allan Hancock College
Santa Maria, CA5 2029
High School Diploma -
Pioneer Valley High School
Santa Maria Ca6 2014
Skills
- Customer Service
- Patient care assistance
- Team Player
- Patience and empathy
- Cash register operation
- Professionalism and courtesy
- Critical thinking
- Data entry
- Computer proficiency
- Scheduling
Languages
English
Native or Bilingual
Timeline
Cashier
Chumash Casino
03.2026 - Current
Sales Representative
Victra Verizon Wireless
09.2024 - 12.2025
Server / To-Go Specialist / Host
Applebee’s
11.2023 - 08.2024
Sales Representative/Warehouse Inventory Specialist
Cellular Sales (Verizon)
12.2018 - 10.2023
Inventory Specialist
C&D Zodiac Aerospace
11.2014 - 11.2018
High School Diploma -
Pioneer Valley High School
No Degree - Radiology Technician
Allan Hancock College