Anthony Orrico
Toronto,ON
Summary
Dedicated, experienced, & creative manager with 5 years of hands-on experience in the hospitality industry. Skilled in overseeing multiple locations, managing operations, and driving sales growth. Strong leadership abilities with a proven track record of training and developing teams to deliver exceptional customer service & team performance.
Overview
6
6
years of professional experience
Work History
Manager
Nutbar
07.2022 - Current
- Created detailed onboarding and training programs, crafting a universal company wide training manual to streamline the integration process for both seasoned and new team members, fostering a culture of excellence and adherence to established standards.
- Actively engaged in frontline operations, collaborating with team members to ensure seamless execution of daily tasks and maintain high operational efficiency.
- Produced detailed weekly and monthly reports analyzing cost of goods and devising strategic plans to optimize profitability while preserving quality standards.
- Played a pivotal role in expansion efforts by participating in the opening of new locations and providing hands-on training to incoming managers, ensuring a consistent and cohesive brand experience across all sites.
- Managed bi-weekly tip distributions and meticulously handled employee timesheets, demonstrating precision and accountability in payroll administration.
- Maintained open lines of communication with the head of operations, delivering regular updates and insights to facilitate informed decision-making and operational improvements.
Manager
Hello 123
06.2019 - 07.2022
- Managed day-to-day operations of Hello 123 restaurant, overseeing a team of staff and ensuring smooth functioning of all departments.
- Created and implemented employee training programs to uphold service standards and enhance customer experience.
- Developed and executed marketing strategies to increase customer traffic and boost sales.
- Conducted regular financial analysis to monitor expenses and identify areas for cost savings.
- Handled customer inquiries and resolved complaints promptly to maintain high levels of customer satisfaction.
- Managed inventory levels and controlled costs to maximize profitability.
- Ensured compliance with health and safety regulations and company policies.
Manager
Coffee Public
04.2018 - 05.2019
- Orchestrated the daily operations of Coffee Public cafe, ensuring seamless workflow and exceptional customer service delivery.
- Spearheaded the development and implementation of innovative training programs to empower team members and uphold the brand's service standards.
- Devised and executed strategic marketing initiatives to drive foot traffic and elevate brand visibility within the local community.
- Conducted thorough financial analysis to optimize cost efficiency and enhance overall profitability.
- Fostered a collaborative team environment, providing ongoing support and coaching to staff members to maximize their potential.
- Maintained inventory levels and streamlined procurement processes to minimize waste and ensure product availability.
- Championed adherence to health and safety regulations, overseeing sanitation protocols and ensuring a safe working environment for all staff members.
Education
Bachelor of Arts - Theatre
York University
06.2018
Skills
Problem-Solving
Adaptability
Collaboration:
Visionary Leadership
Effective Communication
- Training and Development
- Budget Control
Timeline
Manager
Nutbar
07.2022 - Current
Manager
Hello 123
06.2019 - 07.2022
Manager
Coffee Public
04.2018 - 05.2019
Bachelor of Arts - Theatre
York University
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