Anthony Olivo
Elk Grove,CA
Summary
Disciplined and reliable student with strong customer service, cash handling, and technical troubleshooting skills gained through hands-on experience in fast-paced environments. Proven abilities to multitask, solve problems independently, operate POS systems, and communicate clearly with diverse customers. Experienced in closing procedures, till balancing, training support, and safely managing equipment such as helium tanks. Quick learner with attention to detail and motivated work ethic. Looking to contribute to a California state team while continuing to develop professional skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Rescate Coffee
03.2025 - Current
- Prepared high-quality coffee beverages according to customer preferences and standard recipes.
- Operated espresso machines and grinders, ensuring proper maintenance and cleanliness.
- Assisted in managing inventory by tracking supplies and restocking as needed.
- Provided exceptional customer service, addressing inquiries and resolving complaints efficiently.
- Collaborated with team members to maintain a clean and organized workspace during busy shifts.
- Conducted cash register operations, processing payments accurately and efficiently.
- Monitored product quality, ensuring adherence to safety and health regulations.
- Delivered excellent customer service, resulting in increased member retention rates.
- Provided exceptional customer service, resolving complex issues promptly and effectively.
- Processed payments, entering sales in register for prompt customer service.
Team Member
Party City
07.2024 - 03.2025
- Assisted customers in selecting products for various events and occasions.
- Maintained store organization and ensured merchandise was displayed attractively.
- Operated cash register, processed transactions, and managed cash handling procedures.
- Collaborated with team members to efficiently restock inventory during peak hours.
- Conducted routine inventory checks to ensure product availability and accuracy.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
- Operated the POS system efficiently to process customer purchases and returns.
- Provided friendly and attentive customer service in a fast-paced environment.
- Handled helium tank operations safely when filling balloons for customers.
- I multitasked between cashier duties, stocking, and customer assistance during peak hours.
Shift Leader
Papa Murphy's
09.2023 - 03.2024
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members on food preparation and customer service standards.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Maintained cleanliness and compliance with health regulations in food preparation areas.
- Assisted in cash handling procedures, ensuring accurate transactions during shifts.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Enforced company policies and regulations with employees.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- I balanced and closed out the cash register at the end of the shift with 100% accuracy.
- Completed nightly cash counts, and ensured tills matched sales reports.
Education
No Degree - Mechanical Engineering
Cosumnes River College
Sacramento, CA05-2027
High School Diploma -
Las Flores High School (Alternative)
Sacramento05-2025
Skills
- Customer service
- Cash handling
- Espresso machine operation
- Inventory management
- Food safety compliance
- Clean workspace maintenance
- Point of sale systems
- Team collaboration
- Conflict resolution
- Multi-tasking abilities
- Problem-solving
- Technical Trouble shooting
Accomplishments
- Promoted to Shift leader after 4 months at 16.
- Resolved product issue through consumer testing.
- Redesigned coffee menu for improved readability.
- Supervised team of 3 staff members.
- Correctly solved Technological issues.
- Performed basic PC hardware upgrades and system configuration.
- Consistently praised for clear communication and helpful service.
- Graduated high school early completing coursework ahead of schedule.
Certification
Food Handlers License
Timeline
Barista
Rescate Coffee
03.2025 - Current
Team Member
Party City
07.2024 - 03.2025
Shift Leader
Papa Murphy's
09.2023 - 03.2024
No Degree - Mechanical Engineering
Cosumnes River College
High School Diploma -
Las Flores High School (Alternative)