Anthony Oliver
Pico Rivera
Summary
Dynamic site manager with a proven track record, Excelling in team leadership and customer service. Enhanced operational efficiency through effective problem-solving and coaching, resulting in improved customer satisfaction. Skilled in quality assurance and adaptable to fast-paced environments, driving team performance and achieving sales targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Site Manager
Covina Xpress Car Wash
07.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Contributed to the orderly maintenance of dining and kitchen areas.
- Operated point-of-sale systems accurately to process transactions efficiently.
- Collaborated with team members to ensure smooth food preparation and delivery.
Lead Sales Key Holder
Advanced Auto Parts
11.2023 - 08.2024
- Led team in achieving sales targets through effective customer engagement and product knowledge.
- Guided new employees in mastering sales strategies and inventory control.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Implemented plans to elevate customer service, achieving increased customer retention.
Assistant Manager
Fast 5 Xpress Car Wash
10.2019 - 10.2023
- Assisted in daily operations, ensuring seamless service delivery and customer satisfaction.
- Implemented training programs for new staff, enhancing team performance and efficiency.
- Streamlined inventory management processes to reduce waste and improve resource allocation.
- Monitored employee performance, providing constructive feedback to enhance skill development.
Lead Sales Associate
Forever 21
02.2019 - 10.2019
- Trained and mentored new sales associates to enhance customer service skills and improve team performance.
- Analyzed sales trends and customer feedback to optimize merchandise displays and inventory management strategies.
- Led team meetings to discuss sales goals, product knowledge, and customer engagement techniques.
- Launched promotional efforts that attracted more customers and increased sales revenue.
Warehouse Shipping Lead
S&S Activewear
10.2018 - 04.2019
- Oversaw daily shipping operations, ensuring timely departures of all outbound packages.
- Trained and mentored team members in proper shipping procedures and safety protocols.
- Implemented process improvements to enhance workflow efficiency within the warehouse.
- Coordinated with inventory management to ensure accurate stock levels for order fulfillment.
- Utilized warehouse management systems to track shipments and monitor performance metrics.
Sales Associate
SKECHERS Factory Outlet
09.2017 - 10.2018
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently, maintaining cash register accuracy and customer satisfaction.
- Cooperated with team members to accomplish sales goals and elevate customer experience.
- Maintained store presentation standards by organizing merchandise displays and inventory.
Prepared Foods Team Member
Chipotle Grill
02.2016 - 05.2016
- Prepared fresh ingredients to ensure quality and consistency in prepared food offerings.
- Maintained cleanliness and organization of food preparation areas to meet health standards.
- Assisted customers with menu selections, providing detailed information on ingredients and preparation methods.
- Collaborated with team members to execute daily production goals efficiently and effectively.
Crew Member
Five Guys Burger And Fries
02.2015 - 07.2015
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Contributed to the orderly maintenance of dining and kitchen areas.
- Operated point-of-sale systems accurately to process transactions efficiently.
- Collaborated with team members to ensure smooth food preparation and delivery.
Education
High School Diploma -
Mojave River Academy
Victorville, CANo Degree -
Cerritos College
Norwalk, California, CANo Degree - Automotive Engineering
Cerritos College
Norwalk, California, CASkills
- Team leadership
- Site inspection and management
- Quality assurance
- Problem-solving
- Conflict resolution
- Multitasking and organization
- Flexibility and adaptability
- Coaching and mentoring
Certification
Food Handlers Certificate - Renewed Every Year for last 10 years , started 2015
- Forklift Certification - 2015
- Pallet Jack Certified - 2015
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Site Manager
Covina Xpress Car Wash
07.2024 - Current
Lead Sales Key Holder
Advanced Auto Parts
11.2023 - 08.2024
Assistant Manager
Fast 5 Xpress Car Wash
10.2019 - 10.2023
Lead Sales Associate
Forever 21
02.2019 - 10.2019
Warehouse Shipping Lead
S&S Activewear
10.2018 - 04.2019
Sales Associate
SKECHERS Factory Outlet
09.2017 - 10.2018
Prepared Foods Team Member
Chipotle Grill
02.2016 - 05.2016
Crew Member
Five Guys Burger And Fries
02.2015 - 07.2015
High School Diploma -
Mojave River Academy
No Degree -
Cerritos College
No Degree - Automotive Engineering
Cerritos College