Anthony Obi
Airdrie,AB
Summary
Reliable and upbeat food service associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Offering six years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Overview
6
6
years of professional experience
Work History
Fresh Food Associate
Diary Concept & Integrated Confectionaries Ltd.
11.2021 - 07.2023
- Sanitized food preparation areas with company-approved cleaning products.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Stocked and rotated seafood merchandise in accordance with company standards on merchandise presentation, safety, sanitation and customer service.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Inspected supplies, equipment and work areas for conformance to standards.
- Stored food in designated containers and storage areas to prevent spoilage.
- Rotated inventory to reduce waste and optimize freshness.
- Measured and weighed ingredients and stocked kitchen prep stations.
- Refilled condiments, napkins and server workstations.
- Reported food, equipment and liquor shortages to designated personnel.
- Analyzed operational waste and established procedures to alleviate problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Sales Associate
Timac Multi Essence Limited
01.2018 - 05.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Offered product and service consultations and employed upselling techniques.
- Met merchandise processing standards and maintained organized and accessible work area.
- Built trusting relationships with customers by making personal connections.
- Acted as initial contact in addressing customer concerns.
- Coordinated activities with other departments to ensure quality customer service.
- Helped average of ten customers per day by responding to inquiries and locating products.
- Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
- Negotiated and closed deals with minimal oversight.
- Processed orders through company system and coordinated product deliveries.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Worked with fellow sales team members to achieve group targets.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Assistant
Bluehaul International Ltd
01.2017 - 12.2017
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Holy Ghost College
Owerri, Imo State, Nigeria06.2013
Skills
- Teamwork and Collaboration
- Interpersonal Communication
- Attention to Detail
- Organization and Time Management
- Analytical and Critical Thinking
- Good Telephone Etiquette
- Guest relations management
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Fresh Food Associate
Diary Concept & Integrated Confectionaries Ltd.
11.2021 - 07.2023
Sales Associate
Timac Multi Essence Limited
01.2018 - 05.2021
Sales Assistant
Bluehaul International Ltd
01.2017 - 12.2017
High School Diploma -
Holy Ghost College
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