ANTHONY NELSON

Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, team building, business and project needs. Offering a unique over 24 years of support knowledge-base experience. Skillful in support tickets using remote support tools. Documented MPS proficiency, expert troubleshooting and system information analysis.

• Extensive leadership & trainer Copier/Printer service background
• I currently have a close rapport with Sutter sites management & IT team helping solve a variety of problem
• Trained TSR’s technical skills to help our teams cohesion and problem solving efficiency
• Basic electrical theory and Fluke / multi-meter troubleshooting knowledge
• Network/TCPIP background
• Extensive experience in managed print services and the healthcare environment
• PC, MS Office and MS Excel skills
• HP, Canon, Brother, Sharp, Panasonic, Konica-Minolta, Ricoh and Toshiba Certifications
• Proven history of leadership, learning and mastering new skills quickly
• Easily established trusting relationships with management, clients, co-workers and vendors
• Able to function smoothly in high pressure and fast paced situations
• Pro-company” attitude dedicated to producing both timely and cost effective results
• Strong drive with ability to cross-train for diverse responsibilities.
• Productive and successful experience with a “Thinking out of the box” work ethic when needed
• Excellent interpersonal and communication skills
• Skilled in hands on problem solving, superb listener and interacting with the public;