Anthony Munsell
Anaheim,CA
Summary
Proven leader with extensive experience in the customer service industry, adept in guest complaint resolution and resolving conflicts and issues as they arise. Spearheaded initiatives to enhance customer satisfaction and streamline operations, demonstrating quick decision-making and leadership. Skilled in training and motivating teams, significantly improving service quality and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Valet Manager
PPS Parking
09.2019 - Current
- Enhanced overall guest experience by greeting guests warmly upon arrival, assisting with luggage, and providing local information as needed.
- Improved customer satisfaction by streamlining valet services and implementing effective communication strategies.
- Worked closely with hotel management to coordinate special events requiring additional valet support.
- Proactively addressed potential issues with staffing or equipment before they impacted service quality or customer satisfaction.
Shift Leader
Starbucks
05.2019 - 07.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Light Armored Vehicle Crewman
United States Marine Corps
02.2013 - 12.2018
- Maintained critical mission capabilities by swiftly diagnosing and repairing mechanical issues with Light Armored Vehicles.
- Developed tactical proficiency through extensive participation in simulated engagements and live-fire exercises involving multiple scenarios.
- Trained junior Marines on essential tasks such as loading ammunition, adjusting weapon sights, and preparing vehicles for movement to ensure seamless integration into the team.
- Facilitated the rapid deployment of Light Armored Vehicles during emergency situations through proficient loading/unloading tactics on transport aircraft or ships.
Education
Fire Science
Santa Ana College
Santa Ana, CAHigh School Diploma -
Pacific Coast High School
Tustin, CA05.2009
Skills
- Incident Reporting
- Vehicle Safety Knowledge
- Guest complaint resolution
- Cash Handling
- Quick Decision Making
- Leadership and Motivation
Certification
Orange County Food Handler Certificate (
Awards
Starbucks Store Partner of the Quarter, recognized at store-wide level for performance and upholding company values (2020)
Timeline
Valet Manager
PPS Parking
09.2019 - Current
Shift Leader
Starbucks
05.2019 - 07.2021
Light Armored Vehicle Crewman
United States Marine Corps
02.2013 - 12.2018
Fire Science
Santa Ana College
High School Diploma -
Pacific Coast High School
Orange County Food Handler Certificate (
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