Anthony M. Tran
Santa Clara
Summary
Experienced with operational management, ensuring smooth day-to-day operations and enhanced productivity. Utilizes strategic planning and resource allocation to drive efficiency. Track record of fostering teamwork and managing dynamic environments effectively.
Overview
8
8
years of professional experience
Work History
Assistant Operations Manager
Alclear LLC
11.2023 - Current
- Work closely with team members on ensuring security and proficiency is performed at all times, to ensure a smooth work flow.
- Supervising teams of up to 15-20 ambassadors, to ensure lane coverage and sales quotas are met from all terminals.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Help generate more sales by proactively working with the sales team on improving pitch, motivation, and identifying what factors needed to be improved.
- Working to exceed expectations by management on completing monthly quotas, personal goals, and establishing top of the line customer service reviews and ratings.
- Providing exceptional customer service daily by ensuring every member proceeds through security checkpoints with the utmost satisfaction.
- Quick to identify issues, and able to think of resolutions to fix customer account related issues.
- Actively providing scheduled rotations for fellow team members to ensure the lane is accurately managed.
- Ensuring machinery is up to date, with the ability to troubleshoot any technical issues that may occur.
- Established strong relationships with TSA managers, to collaborate and build a mutual trust through daily operations.
- Keeping all machinery in working order by also ensuring weekly and monthly technical checklists are completed among floor leads.
- Oversaw logistics management for complex projects involving multiple stakeholders or tight deadlines.
Manager
Rollin’ Creamery
04.2017 - 11.2023
- Work closely with staff and management to provide quality customer service daily.
- Managed and supported 5-8 employees on daily tasks, and ensured all areas of operations are met.
- Collaborate with management on recruiting new employees, assisting interviews, and training.
- Accessing google sheets to create a work schedule bi-weekly.
- Managed catering events by ensuring accurate inventory, staffing, and supplies were acquired upon the event.
- Implement promotional deals to increase sales revenue, via Instagram and posters.
- Closely monitor weekly sales to provide accurate budgeting and supply costs.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Education
GED -
Golden West College
Huntington Beach, CASkills
- Proficient in Microsoft suite
- Proficient in Google Suite
- Adaptability
- Ability to work under pressure
- Problem solving
- Operational efficiency
- Logistics coordination
- Technical troubleshooting
- Performance monitoring
- Relationship building
Accomplishments
Successfully maintained and helped the team complete 365+ days of no security incidents, as the number continues to rise.
Helped successfully launch new facial recognition devices throughout the terminals.
Languages
Vietnamese
Professional Working
Timeline
Assistant Operations Manager
Alclear LLC
11.2023 - Current
Manager
Rollin’ Creamery
04.2017 - 11.2023
GED -
Golden West College
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