Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic

Anthony Monaco

Rosemère,Canada

Summary

Dynamic professional with a proven track record at ManuLife, adept in customer service and data entry proficiency. Excelled in enhancing client satisfaction and streamlining compliance processes. Demonstrated leadership at Amazon.com by optimizing team collaboration and workflow efficiency. Skilled in problem-solving and financial acumen, ready to contribute to dynamic team success. Skilled at delivering exceptional customer service in insurance industry, with strong background in policy management, claims processing, and client relationship building. Known for being conscientious, demonstrating meticulous approach to tasks, and ensuring work is completed quickly with minimal errors. Efficient in handling inquiries, resolving issues, and providing accurate information, contributing to high client satisfaction and retention.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Insurance Service Representative

ManuLife
01.2024 - 08.2025
  • Promoted excellent customer service to clients by answering inquiries and resolving complaints in a timely manner.
  • Maintained compliance with industry regulations, laws, and guidelines at all times.
  • Arranged insurance forms accurately, completely, and within established timeframes.

Passport Officer

Gatestone
01.2022 - 01.2024
  • Developed expertise in travel document authentication procedures and regulations.
  • Collaborated with other departments to resolve issues related to passport applications quickly and effectively.
  • Guided citizens on visa requirements and travel warnings for various countries.

Warehouse Lead

Amazon.com
10.2020 - 01.2022
  • Trained new employees on proper handling techniques and safety protocols to prevent accidents.
  • Directed daily activities and workload for warehouse team to achieve output goal requirements.
  • Promoted communication between cross-functional departments to ensure smooth workflow.

Sports Analyst

SportLogiq
06.2019 - 01.2022
  • Assembled findings from statistical analyses into user friendly formats for easy reference by coaches and staff members.
  • Operated existing software systems used for collecting real-time sports data from various sources.
  • Analyzed player performance data to provide actionable insights for coaching staff.

Education

Bachelor of Arts (B.A.) - Economics

Concordia University
06.2019

GED -

Dawson College
06.2016

Associate of Applied Science - Animal Health Technology

Vanier College
Saint-Laurent
06-2028

Skills

  • Effective problem solving
  • Professionalism and ethics
  • Teamwork and collaboration
  • Data entry proficiency
  • Interpersonal Skills
  • Attention to detail

LANGUAGES

English
Native or Bilingual
French
Professional Working
Italian
Limited Working

Certification

Fear Free Certification (Completion June 2026)

Timeline

Insurance Service Representative

ManuLife
01.2024 - 08.2025

Passport Officer

Gatestone
01.2022 - 01.2024

Warehouse Lead

Amazon.com
10.2020 - 01.2022

Sports Analyst

SportLogiq
06.2019 - 01.2022

Bachelor of Arts (B.A.) - Economics

Concordia University

GED -

Dawson College

Associate of Applied Science - Animal Health Technology

Vanier College

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Anthony Monaco