Tech-savvy and detail-oriented professional with hands-on experience operating and troubleshooting advanced automated systems in high-performance environments. Skilled in HMI systems, ERP platforms, process automation, and quality assurance. Proven ability to interpret technical procedures, support production software (e.g., OptiSync, JDE E1), and maintain data accuracy. Eager to transition into IT systems support, leveraging 3+ years of experience with industrial controls, networked equipment, and cross-functional troubleshooting. Strong foundation in system monitoring, user support, and technical documentation.