Anthony Miller
Bakersfield
Summary
Dynamic Debt Specialist with proven expertise at Relief One Solution in developing tailored debt relief strategies and negotiating favorable terms. Skilled in debt negotiation and client relations, I effectively reduced delinquency rates while enhancing customer satisfaction through reliable service and proactive communication. Committed to promoting financial stability and best practices.
Experienced with classroom management and student support, ensuring conducive learning atmosphere. Utilizes effective communication and organizational skills to assist in educational activities. Track record of fostering positive relationships with students and staff to support educational objectives.
Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.
Overview
19
19
years of professional experience
Work History
Debt Specialist
Relief One Solution
07.2023 - 04.2025
- Analyzed client financial situations to develop tailored debt relief strategies.
- Facilitated communication between clients and creditors to negotiate favorable settlement terms.
- Educated clients on financial management practices to promote long-term stability.
- Researched and implemented industry best practices for debt resolution processes.
Helper
Our Reefer (Diesel Refrigeration Repair)
01.2021 - 07.2023
- Assisted in diagnosing and repairing diesel refrigeration systems to ensure optimal performance.
- Supported lead technicians in performing routine maintenance and troubleshooting equipment issues.
- Operated various hand tools and diagnostic equipment for effective repair processes.
- Collaborated with team members to streamline workflow and enhance service efficiency.
Collections Agent
Account Resolution Group
11.2018 - 03.2020
- Negotiated payment plans to resolve outstanding debts effectively.
- Utilized collection software to track account statuses and update records.
- Conducted follow-up calls to ensure timely payment and maintain customer relations.
- Developed strategies to manage high-risk accounts, reducing delinquency rates.
Call Center Representative
Federated Student Loan Services
02.2015 - 11.2018
- Handled high-volume inbound calls addressing student loan inquiries and concerns.
- Provided accurate information regarding loan repayment options and financial aid resources.
- Resolved customer issues efficiently, ensuring positive experiences and satisfaction.
- Documented customer interactions in CRM system for compliance and reporting purposes.
Instructional Assistant
Kern High School District
12.2011 - 09.2014
- Facilitated classroom activities to enhance student engagement and learning outcomes.
- Assisted teachers in developing instructional materials aligned with curriculum standards.
- Supported individualized education plans by providing tailored assistance to students.
- Monitored student progress and provided feedback to educators for instructional adjustments.
Delivery Driver
Alpha Produce
09.2006 - 08.2009
- Delivered packages efficiently while adhering to safety regulations and traffic laws.
- Managed route planning to optimize delivery schedules and reduce travel time.
- Maintained accurate records of deliveries, ensuring compliance with company policies.
- Provided exceptional customer service by resolving delivery issues promptly.
Education
High School Diploma -
West High School
Bakersfield, CA06-2001
Skills
- Credit reporting
- Debt settlement
- Debt negotiation
- Call center experience
- Client relations
- Negotiation
- Customer service
- Reliability
- Motivational leadership
- Calm and patient demeanor
- Relationship building
- Effective communication
- Positive attitude
Timeline
Debt Specialist
Relief One Solution
07.2023 - 04.2025
Helper
Our Reefer (Diesel Refrigeration Repair)
01.2021 - 07.2023
Collections Agent
Account Resolution Group
11.2018 - 03.2020
Call Center Representative
Federated Student Loan Services
02.2015 - 11.2018
Instructional Assistant
Kern High School District
12.2011 - 09.2014
Delivery Driver
Alpha Produce
09.2006 - 08.2009
High School Diploma -
West High School