To enhance my educational and professional skills in a stable and dynamic workplace. To obtain employment with a company that offers a positive atmosphere to learn and implement new skills
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cargo Customer Service Agent/Coordinator – Forwarder
ACI Air Cargo Inc.
01.2020 - Current
Process export paperwork to ensure proper movement of cargo and compliance with airline safety and government standards
Assist customers and drivers at the front counter
Coordinate trucking and delivery of export freight
Coordinate with warehouse staff with day to day operations including tracing of undelivered shipments, estimate volumetric weights, commodity types and tariffs and shipment cost assessments
Prepare screening documents and ensure shipping documents are present
Coordinate pick up and deliveries for freight forwarders handled in the CW warehouse
Data entry, telephone and billing and processing of all POD’s
Compliance with all GMP related regulations, policies and procedures
Team Lead/DAVOP Cargo Attendant
Air Cargo Inc
01.2018 - 01.2020
Managed warehouse operations, including shipping and receiving as well as inventory control
Supervised, trained, coached and motivated a team of 8 workers
Operated Forklifts and towed freight to and from gates
Maintained communication with drivers to ensure efficient scheduling for pickups and deliveries
Freight Handler
Ceva Logistics
01.2012 - 01.2018
Licensed forklift and reach operator
Enforce inventory control procedures on customer accounts
Responsible for the scheduling of part time employee work shifts
Filled team lead roles in areas such as resource management
A willingness to change working hours to suite the corporation on a daily basis
Education
Ascension of Our Lord S.S.
Mississauga, ON
Skills
Strong analytical and problem-solving skills
Identification control analysis
Effective written and verbal communication
Experienced in using Microsoft Office and SAP solutions
Problem resolution
Customer service
File management
Billing inquiries
Account management
Delivery tracking
Order placement
Shipping and logistics
Languages
English
Native or Bilingual
Certification
IATA CBTA Dangerous Goods Regulations Class 7 and Part 6 of the TDG Regulations
Part 1 of the ICAO Technical Instructions (as prescribed by paragraph 6.2(l) of the TDG Regulations); and paragraph 1.3.2(d), subsection 1.5 and Table 7.3 of the IATA Dangerous Goods Regulations
Forklift and Reach Certified
Timeline
Cargo Customer Service Agent/Coordinator – Forwarder